How Need It Made Works

Write down what you want made. It does not need to be technical, and it costs nothing.

• A photo, a rough sketch or a plain description is enough to start. A sketch with the sizes on it gets you sharper prices, and a CAD file is better still where the job has one behind it. Nobody expects you to be an engineer.
• Makers who work in your material are alerted, usually within moments of posting, and others find your brief by browsing open work.
• They can ask you questions in chat before they quote, then bids come back over the following days. Comparing them costs nothing and you are free to walk away.

Choose on price, delivery time and the Maker's profile and past work. Accepting a bid is the moment you pay.

• The price on each bid is the total you would pay. It includes UK delivery and the Need It Made fee, and nothing is added at checkout.
• Accepting reserves the payment on your card rather than taking it. The Maker then has 72 hours to confirm they are starting. If they hand the job back or do not answer, the reservation is cancelled in full, the project goes back to the other bids, and you pay nothing at all. The reservation can take a few days to clear from your statement.
• Your money is taken when the Maker confirms, and we hold it rather than passing it on until the piece arrives. Until it is taken you can cancel yourself from the project page, free. Keep talking in chat while it is made, because a question asked early is cheaper than a change made late.

Once we confirm the delivery, you get 48 hours to check the piece over before the Maker is paid.

• Every project goes out by tracked courier. The Maker adds the tracking number when they ship, so you can follow it from your project page.
• Confirming the delivery is a step we do ourselves, not something the courier reports. Saying the piece is right pays the Maker, and if you do not get to it the project completes on its own at the end of the 48 hours.
• If it does not match what you agreed, raise an issue inside that window instead. Your money stays where it is while it is sorted out under the Refund Policy.