Terms and Conditions

Preamble

Welcome to www.needitmade.co.uk which is owned and operated by NEED IT MADE LTD of 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ (Company Number: 16676376). This site is provided as a service to our Visitors, including but not limited to Customers and Makers, in which Customers can upload Project requests and Makers can bid and complete Projects.

Because the Terms and Conditions contain legal obligations, please read them carefully.

Definitions

In these Terms and Conditions, the following definitions apply:

• “Agreed Specification” means the documented specification for a Project agreed between the Customer and the Maker through the Need It Made platform before payment, as described in Section 1.B.
• “Automatic Payment” means the process by which the Maker Price is automatically released to the Maker 48 hours after Need It Made reviews and confirms proof of delivery, unless an Issue is raised by the Customer before that time.
• “Bid” means an offer submitted by a Maker in response to a Project, setting out the proposed Maker Price, delivery timeframe, and any other relevant terms.
• “Customer” means a registered user of the Site who posts a Project request.
• “Deliverables” means the specific physical item(s) and any custom designs or modifications created by the Maker specifically for a Project.
• “Issue” means a complaint, dispute, or concern raised by a Customer or Maker in relation to a Project through the Need It Made platform.
• “Maker” means a registered user of the Site who offers manufacturing, crafting, or making services and submits Bids on Projects.
• “Maker Price”means the total price stated in the Maker's winning Bid for a Project, inclusive of all costs of materials, labour, and delivery to the Customer's specified address.
• “Platform Fee” means the fee charged by Need It Made Ltd to the Customer in addition to the Maker Price, calculated as set out in Section 1.B.
• “Project”means a request posted by a Customer on the Site for the manufacture, creation, or making of a physical item or items, including the Customer's specifications, requirements, and any associated files or communications.
• “Services” means the online marketplace platform and all associated features and functionality provided by Need It Made Ltd through the Site.
• “Site” means the website at www.needitmade.co.uk and any associated mobile applications operated by Need It Made Ltd.
• “Visitor” means any person who accesses or uses the Site, whether or not they are a registered user.

Section 1: Your Agreement

A. Binding Terms

By using this Site, you agree to be bound by, and to comply with, these Terms and Conditions. If you do not agree to these Terms and Conditions, please do not use this site.

You must be at least 18 years old or over the legal age required to enter into a valid contract under law applicable to you to create an account. You represent and warrant that you have the right, authority, and capacity to enter into these Terms and Conditions on behalf of yourself or the entity that you represent.

PLEASE NOTE: We reserve the right, at our sole discretion, to change, modify or otherwise alter these Terms and Conditions at any time. We will provide at least 15 days' advance notice of any changes to these Terms and Conditions by posting the updated terms on the Site and, where practicable, by notifying you by email or through the Site. Changes will take effect at the end of the notice period. If you do not agree with the proposed changes, you may terminate your account before the changes take effect. Your continued use of the Site after the changes take effect will constitute your acceptance of the revised Terms and Conditions. Where a proposed change is material and you are a consumer, we will ask you to confirm your acceptance of the revised Terms and Conditions (for example, by means of a pop-up notice or checkbox on next login) before the changes take effect.

B. Payment System and Platform Fee

Several steps within the Project process attract no charge. Customers can post Projects and Makers can place Bids on those Projects without charge. Customers can select a winning Bid without charge.

Once a winning Bid is selected, the Maker is notified and asked to confirm they have capacity to Make the Project. This confirmation is a binding contract between the Maker and Need It Made that, once payment is made by the Customer, the Maker will Make the Project and deliver it to the Customer within the necessary timeframe. Failure to do this may result in Need It Made charging the Maker the Platform Fee.

A binding contract between the Customer and the Maker is formed at the point the Customer makes payment for the Project.

IMPORTANT – Specification-Based Assessment: The key factor in determining whether a Project has been satisfactorily completed, and whether payment should be released to the Maker, is whether the Deliverables match the Agreed Specification. Customer satisfaction, personal preference, or subjective expectations are not grounds for withholding payment, requesting a refund, or raising an Issue, where the Deliverables materially conform to the Agreed Specification. This principle applies to all disputes, complaints, and mediation outcomes under these Terms.

Before the Customer makes payment, the Customer and Maker must agree a written specification for the Project (the “Agreed Specification”). The Agreed Specification must be recorded through the Need It Made platform (for example, through the Project description, Bid details, and/or the Need It Made chat function) and should include, where relevant: a description of the item(s) to be made; dimensions, materials, colours, and finishes; quantity; any drawings, CAD files, images, or reference materials; the delivery timeframe; and any other requirements agreed between the Customer and Maker. The Agreed Specification forms part of the contract between the Customer and the Maker.

If the Customer and Maker have not recorded a sufficiently clear Agreed Specification before payment, Need It Made Ltd may rely on the Project description, the Maker's Bid, and any communications between the parties through the platform to determine what was agreed. Both Customers and Makers are strongly encouraged to ensure the Agreed Specification is as detailed as possible, as this will be the primary reference point in the event of any dispute.

Once the Maker has confirmed they have capacity to Make the Project, the Customer is asked for payment. The Customer pays the Maker Price plus the Platform Fee to Need It Made's Payment System. Once the Customer confirms satisfactory completion of the Project, or allows automatic completion of the Project to occur, the Maker Price is released to the Maker. After the Maker Price is released to the Maker, any disputes and/or requests for refunds from the Customer should be made directly to the Maker, unless the dispute relates to fraud or misrepresentation, in which case the Customer may contact Need It Made support.

The Maker Price is inclusive of all costs of manufacture, materials, and delivery (including postage and packaging) to the Customer's specified delivery address. It is the Maker's responsibility to ensure the Maker Price adequately covers these costs. If the actual cost of materials, manufacture, or delivery exceeds the amount the Maker allowed for in their bid, the Maker must bear the shortfall. The Customer will not be asked to pay any sum above the agreed total, including for any additional or underestimated postage.

Need It Made Ltd will retain the Platform Fee. The Platform Fee is 10% of the Maker Price, which is added to the Maker Price and paid for by the Customer. Need It Made Ltd may vary this rate from time to time at its discretion. Any change to the Platform Fee will be notified on the website and/or by direct notice to users, and will apply to Projects commenced after such notice.

Where a full refund is issued to the Customer due to the Maker's fault (including but not limited to failure to deliver, delivering a defective item, or failing to meet agreed specifications), the Platform Fee will also be refunded to the Customer. Where a Customer cancels a Project before work begins (as described in Section 13.D), the Platform Fee will be retained by Need It Made Ltd.

The Maker must ensure the Project arrives at the Customer's specified delivery address at the very latest by 60 days starting from the date of the Customer making payment in respect of the Project to the Need It Made payment system. The Maker will be notified by email on the date the Customer makes payment in respect of the Project. If the Maker does not send the Project such that it arrives at the Customer's address by 60 days from the date of the Customer making payment in respect of the Project, the funds will be automatically returned to the Customer. Once this happens, there is no guarantee that the Maker will receive any funds for the Project. In this situation, Need It Made Ltd retains the right to charge the Maker costs associated with Need It Made receiving and refunding the Customer's funds.

The Maker must send the Project to the Customer's designated delivery address by Courier with a request for signed delivery. The Maker must upload the Courier tracking details to Need It Made. The Maker must submit proof of the signed delivery, once received, to Need It Made. Once Need It Made reviews and confirms the proof of delivery, Need It Made will initiate the 48 hour window for Automatic Payment. The Maker must therefore forward proof of delivery to Need It Made as soon as is reasonable, to initiate the 48 hour Automatic Payment process.

If the Maker does not use signed delivery, Need It Made will side with the Customer in the event of disputed delivery and/or items damaged in transit.

Payment will be released to the Maker upon the Customer confirming the Project has been received and is in material conformity with the Agreed Specification. Alternatively, Automatic Payment will occur 48 hours after Need It Made reviews and confirms proof of delivery.

The Automatic Payment process will be cancelled in the event that the Customer raises an Issue before the 48 hour period has expired. If the 48 hour period has expired, this does not waive the Customer's statutory rights against the Maker, but the Customer must raise the issue directly with the Maker rather than through Need It Made.

If an Issue is raised, payment is held by Need It Made, pending a resolution between Maker and Customer. The payment will be held up to a total of 82 days from the Customer making the payment on the Project, at which point the funds will be returned to the Customer.

Need It Made's payment system utilises Stripe. Need It Made does not hold the Customer or Maker credit/debit card details or bank details – these are all held within Stripe and Need It Made has no access to these details. Need It Made may make use of Stripe's ability to save credit/debit card details for rapid payment – again, these details are all held by Stripe and Need It Made has no access to saved credit/debit card details.

Maker accounts are subject to identity verification through Need It Made's payment system, Stripe, which conducts Know Your Customer (KYC) checks as part of its onboarding process. Need It Made relies on Stripe's KYC process and does not independently verify Maker identity, qualifications, or capabilities. Customers should satisfy themselves as to a Maker's suitability before accepting a Bid.

C. Complaint and Dispute Resolution

1. Initial Complaint

Customers must raise Issues within 48 hours of Need It Made confirming the proof of delivery details. The Customer will be notified of the date and time the 48 hour window closes. Issues raised after 48 hours will not be eligible for Need It Made's mediation and dispute resolution process, unless exceptional circumstances apply (including but not limited to fraud or misrepresentation, or where a Force Majeure Event under Section 17 has prevented timely action). After the 48-hour window has closed, Customers retain the right to raise complaints directly with the Maker. Nothing in this section limits or excludes the Customer's statutory rights under the Consumer Rights Act 2015 or other applicable legislation.

To file a complaint, contact info@needitmade.co.uk with:

• Project ID
• Description of the issue
• Supporting evidence (photos, communications, etc.)

In the first instance, the Maker and Customer should attempt to resolve the Issue directly. When an Issue is raised, Need It Made will communicate this to the Maker by email and by the Need It Made chat function. The Maker will then have 72 hours to propose an option, including:

• Remake the Project
• Fix the Project (including any additional postage costs)
• Issue a partial refund
• Issue a full refund
• Dispute the Issue with the Customer

If a resolution cannot be reached, the Issue may be elevated to the Need It Made Mediation Process.

In all events, a final resolution must be reached by 82 days from Need It Made receiving payment from the Customer, otherwise, funds will be returned to the Customer.

2. Mediation Process

Once an Issue is elevated, Need It Made Ltd will review the Issue:

• Need It Made Ltd will contact both parties and provide a summary of the issue
• Each party will have 2 working days to submit their response and supporting evidence
• Need It Made Ltd will review all evidence and attempt to reach a resolution within 2 working days
• Both parties will be notified of the mediation outcome in writing

3. Mediation Outcomes

Based on the evidence, mediation may result in:

• Full Refund: The Deliverables do not materially conform to the Agreed Specification, or the Maker has otherwise failed to perform their obligations. The Platform Fee will also be refunded to the Customer.
• 50% Refund: Fault is shared (for example, where the Agreed Specification was ambiguous and both parties contributed to the misunderstanding). The Platform Fee will be retained by Need It Made Ltd. The 50% apportionment is a default for shared-fault cases; where the evidence indicates that fault was not shared equally, Need It Made Ltd may adjust the split between the Customer and the Maker (for example to 70/30) at its reasonable discretion.
• No Refund:If the Maker's work meets the Agreed Specification, the Maker Price will be released to the Maker. The Platform Fee will be retained by Need It Made. A Customer's personal dissatisfaction or subjective preference is not grounds for a refund where the Deliverables materially conform to the Agreed Specification.

4. External Mediation

If either party disagrees with the mediation decision, they may appeal within 2 working days by contacting info@needitmade.co.uk with:

• The original Project ID
• An explanation that they disagree with the decision

Need It Made will provide contact details of the Maker and/or Customer to the dissatisfied party, at which point they may take the issue to an external mediation service.

5. Final Decision

No further appeals will be considered by Need It Made.

6. No Complaint Is Raised Within 48 Hour Window

The Customer agrees that when said Customer does not raise a complaint within the communicated 48 hour window, this will be deemed to be confirmation by said Customer of satisfactory completion of the Project for the purposes of Need It Made's payment release process. After the 48-hour window has closed, any complaints (or any further complaints) should be raised directly with the Maker. If the Customer intends to escalate the dispute, Need It Made can be contacted for, and will release to the Customer, contact details of the Maker. Nothing in this section waives or limits the Customer's statutory rights against the Maker under the Consumer Rights Act 2015 or other applicable legislation.

D. Maker Responsibility for Safety and Quality

Makers accept Projects at their own risk and must be honest about their skills and abilities. Safety of the manufacturing process, quality of materials used, and compliance with all applicable laws and regulations are the Maker's sole responsibility. Makers are independently responsible for obtaining appropriate insurance coverage (such as product liability insurance) to protect themselves and customers against potential claims arising from dangerous or defective items.

E. Platform Role and Liability Limitation

Need It Made Ltd operates as a platform provider, introductory service, and marketplace, not as a manufacturer, distributor, or seller of items created through Projects. We do not manufacture, store, inspect, or quality-assure any of the Projects designed by Customers and created by Makers through our Services. We provide the venue and infrastructure through which Customers can request Projects they have designed and Makers can offer services; the items created are produced and delivered directly by independent Makers.

Need It Made Ltd is not liable for losses or damages resulting from any item designed by a Customer or made by a Maker, including but not limited to:

• Defective items or manufacturing defects
• Items that do not meet Customer expectations or requirements
• Physical injury or bodily harm caused by items created by Makers
• Property damage caused by items created by Makers
• Any claims related to product liability, product safety, or product quality

It is the Customer's responsibility to:

• Confirm the safety and suitability for use of any item received from a Maker prior to use, including seeking sign-off from a suitably qualified professional where appropriate
• Assess whether the item meets their specifications and requirements
• Take appropriate action to mitigate any risks associated with the item

By marking a Project as complete or using an item created by a Maker, the Customer acknowledges they have inspected the item, confirmed it meets the Agreed Specification, and accepted it in its current condition. Subject to applicable consumer law, customers release Need It Made Ltd from liability for issues with items created by Makers.

Any legal claim related to an item created through our Services must be brought directly against the Maker of the item, not against Need It Made Ltd. Customers release Need It Made Ltd from any and all claims, demands, or causes of action related to items created by Makers, including claims for defective items, misrepresentations by Makers, injuries caused by items, or disputes between Customers and Makers.

Need It Made Ltd is not liable for losses, damages, disputes, or claims arising from the relationship, communication, or transactions between Customers and Makers. This includes disputes over Project specifications, quality, delivery, payment, or any other matter arising between the parties to a Project.

F. Export Control and Sanctions Compliance

F.1 Export Control Restrictions

You understand that Need It Made Ltd does not accept Export Controlled Data. “Export Controlled Data” is defined as data which is controlled for export under UK, EU, or US law, as applicable. This includes:

(a) Under UK Strategic Export Controls:

• Items controlled under the UK Strategic Export Controls List (SECL)
• Dual-use items regulated under the UK Export Control Order 2008
• Items subject to UK arms embargoes

(b) Under EU Law (to the extent applicable):

• Items on the EU Common Military List (CML)
• Items subject to EU Dual Use Regulation 428/2009 (as amended by Regulation 2019/2199)

(c) Under US Law:

• Items controlled under the International Traffic in Arms Regulations (ITAR)
• Items subject to the Export Administration Regulations (EAR), controlled at any level beyond EAR99

F.2 User Certification

By uploading data, specifications, Project requests, or any content to the Site, you certify that:

• Your data, Project requests, and all content DO NOT include Export Controlled Data
• The production, shipping, sale, and use of any items created through a Project does not violate any export control laws or regulations of the United Kingdom, European Union, or United States
• You are not the subject of UK, US, or EU sanctions, or of sanctions imposed by the government of the country where you are accessing the Site

F.3 Compliance Obligation

You understand that by uploading your data, specifications, or Project requests to the Site, you may be exporting data to another country. Need It Made Ltd primarily operates in the United Kingdom but uses third-party service providers (including payment processors and hosting providers) that may process data outside the United Kingdom. You are responsible for ensuring that your data and Projects comply with all applicable export control laws before uploading or submitting them to the Site.

F.4 Sanction Screening

You may not use this Site or any Need It Made Ltd services if you are the subject of UK, US, or EU sanctions, or of sanctions consistent with UK or EU law imposed by the government of the country where you are using the Site and/or Need It Made services.

F.5 Indemnification for Export Control Violations

If a user submits Export Controlled Data or otherwise violates export control laws through use of the Site, the user agrees to indemnify and hold Need It Made Ltd harmless from any claims, penalties, sanctions, or legal action arising from such violations.

G. Prohibited Content and Projects

Projects and content are strictly prohibited if they involve:

1. Weapons and Explosives

• Firearms, firearm component parts, or ammunition, including but not limited to: any device which will or is designed to, or may readily be converted to, expel a projectile by the action of an explosive; any device capable of being concealed on the person from which a shot can be discharged through the energy of an explosive; any component part integral to the safe firing of a projectile by means of an explosive from any firearm device; ammunition, including cartridge cases, primers, bullets, or propellant powder designed for use in any firearm; digital files for the manufacture of firearms, firearm component parts, or ammunition
• Crossbows or crossbow bolts
• Bladed weapons and edged weapons that might cause bodily harm and any part or component thereof
• Explosive devices and components designed or intended for use in explosives
• Toy guns and items with arms-like appearance that may be mistaken for functional weapons
• Arms-related items and weapon accessories, including parts or components that contribute to the functioning of a weapon, attach to a weapon, or are designed or intended to be used as weapon attachments or modifications

2. Illegal Materials and Controlled Substances

• Illegal drugs or controlled substances under UK law or the law of the country in which the Project is to be performed
• Materials or equipment designed for manufacturing illegal drugs or controlled substances
• Items in violation of applicable export control laws (see Section F)

3. Regulated Products Requiring Certification

• Medical devices without appropriate regulatory certification (MHRA, CE, or equivalent)
• Pharmaceuticals and medicinal products
• Items requiring professional licensing or certification for legal manufacture or sale

4. Intellectual Property Infringement

• Items infringing third-party copyright, trade mark, design rights, trade secrets, or patents
• Counterfeit goods or counterfeit components
• Items not in the public domain that you do not have the right to manufacture or sell
• Plagiarised or derivative works without appropriate authorisation

5. Harmful and Dangerous Content

• Items designed, intended, or readily convertible to cause harm, injury, or death
• Items containing hazardous biological, chemical, or radioactive agents
• Items that will be implanted in the human body without appropriate medical device certification and professional supervision

6. Obscene, Illegal, and Exploitative Content

• Obscene material as defined by UK law
• Content that sexualises, exploits, or endangers minors in any way
• Items created for illegal purposes or in violation of applicable law

7. Defamatory and Rights-Infringing Content

• Content that defames, disparages, or harasses any person or entity
• Content that violates privacy rights or publicity rights
• Items created with intent to defraud or deceive

Makers are solely responsible for ensuring their work complies with all applicable laws and regulations, including product safety standards, manufacturing regulations, intellectual property laws, and export control laws.

Need It Made Ltd reserves the right to remove any Project, content, or listing at its discretion. If Need It Made Ltd has reasonable grounds to believe that prohibited content has been submitted, Need It Made Ltd may report the matter to relevant law enforcement or regulatory authorities.

H. Maker Responsibility and Indemnification

Makers acknowledge that:

• (a) They are independent contractors, not employees or agents of Need It Made Ltd
• (b) They have sole responsibility for the safety, legality, and compliance of items they create
• (c) They are solely responsible for obtaining and maintaining appropriate product liability insurance
• (d) Need It Made Ltd does not inspect, test, or approve items before delivery

If a Maker's item causes harm, injury, property damage, or triggers a claim, the Maker agrees to:

• Defend Need It Made Ltd against any claim related to that item
• Reimburse Need It Made Ltd for all legal costs, settlements, or judgments

This indemnity applies to claims arising from: product defects or failures; non-compliance with applicable safety laws; misrepresentation by the Maker; IP infringement by the Maker; breach of these Terms by the Maker; export control violations by the Maker.

HOWEVER: This indemnity does NOT apply if:

• Need It Made Ltd's gross negligence, wilful misconduct, or breach of applicable law contributed to the harm
• Need It Made Ltd knowingly retained a Maker after learning they posed a safety risk
• Need It Made Ltd failed to remove content known to be illegal or dangerous

Makers operating without product liability insurance do so entirely at their own risk and understand they may face catastrophic personal liability.

I. Community Standards and Prohibited Behaviour

In addition to content restrictions in Section G, the following user conduct is strictly prohibited:

Fraud and Manipulation

• Operating multiple accounts to evade restrictions, gain unfair advantage, or manipulate platform metrics
• Submitting false or misleading information (identity, qualifications, location, payment details)
• Manipulating reviews or ratings through fake accounts, family/friends, or incentivised reviews
• Circumventing payment processing (e.g., arranging payment outside the platform to avoid fees)
• Using the platform for money laundering or other financial crimes

Harassment and Abuse

• Sending threatening, abusive, or harassing messages to other users
• Doxxing or publishing personal information without consent
• Discrimination based on race, gender, religion, sexual orientation, disability, or other protected characteristics
• Hate speech or promoting discrimination
• Repeated unwanted contact after being asked to stop

Sexual and Adult Content

• Soliciting or offering sexual services
• Publishing nudity or sexually explicit content
• Exploiting minors in any way

Intellectual Property Abuse

• Deliberately infringing third-party copyright, trade marks, design rights, or patents
• Counterfeiting or selling counterfeit products
• Plagiarising or passing off third-party work as original

Spam and Automated Access

• Sending spam messages or unsolicited contact
• Using bots, automated tools, or scraping software to access the platform
• Repeatedly posting the same content across multiple listings

Violations of these Community Standards may result in account warnings, suspension, or permanent termination, depending on severity and repetition.

J. Account Suspension and Termination

J.1. Grounds for Suspension or Termination

Need It Made Ltd may suspend or terminate your account (temporarily or permanently) at our sole discretion, including but not limited to:

• Violation of these Terms and Conditions
• Submission of prohibited content (illegal items, fraudulent listings, IP infringement, export controlled items)
• Repeated policy violations despite warnings
• Suspected fraud, manipulation, or abuse of the platform
• Non-payment of fees or outstanding balances
• Operating multiple accounts to circumvent restrictions
• Harassing, abusing, or threatening other users
• Creating a safety risk to other users or the platform
• Failure to maintain accurate account information

J.2. Suspension Procedures

When reasonable, Need It Made Ltd will attempt to notify you of a suspension and provide an opportunity to respond before taking action, except where:

• The violation is severe or involves suspected illegal activity
• You have repeatedly violated these Terms despite prior notice
• We have legal or regulatory reasons to act immediately
• Immediate action is necessary to protect other users or the platform

J.3. Temporary Suspension

A temporary suspension means you cannot post new Projects, place new bids, or complete transactions for a specified period. Temporary suspensions typically result from first-time policy violations or incomplete account information. You may appeal a temporary suspension by contacting info@needitmade.co.uk.

J.4. Permanent Termination

For Maker accounts, Need It Made Ltd will provide at least 30 days' advance notice of permanent termination, together with a statement of reasons, except where: (a) the Maker has repeatedly violated these Terms; (b) the termination is required by a legal or regulatory obligation; or (c) there is an imperative reason under applicable law justifying immediate termination. Even where immediate termination is justified, a statement of reasons will be provided without undue delay.

Permanent termination means your account is closed and you may not use the platform in the future. Permanent termination may result from:

• Severe policy violations (illegal content, fraud, repeated abuse, export control violations)
• Failure to remedy a temporary suspension within the specified timeframe
• Operating multiple accounts to circumvent a suspension
• Egregious violations of law or these Terms

J.5. Effects of Termination

Upon account termination:

• All active Projects, bids, and proposals will be cancelled
• Any held funds will be refunded to the Customer or released as appropriate
• You will lose access to all platform features
• You will not be able to create a new account

J.6. Appeal Process

Appeals may be submitted within 30 days of the suspension notice to info@needitmade.co.uk with:

• Your account username
• Explanation of why you believe the action was unjustified
• Evidence supporting your appeal

Need It Made Ltd will review your appeal and aim to respond within 10 business days. The decision on appeal is final.

K. Ranking and Display of Projects and Bids

Projects posted by Customers are displayed on the Site in chronological order (oldest first). Bids submitted by Makers on a Project are displayed to the Customer in the order in which they are received.

Need It Made Ltd does not currently offer paid placement, sponsored listings, or any means by which a Maker can pay for preferential display or ranking of their Bids. If this changes in the future, it will be disclosed in these Terms and Conditions and on the relevant pages of the Site.

Need It Made Ltd reserves the right to introduce additional ranking parameters in the future (such as Maker ratings, completion rates, or response times). Any such changes will be notified to users in accordance with Section 1.A.

L. Internal Complaint-Handling for Makers

Makers may raise complaints about any aspect of the platform's operation, including but not limited to: account suspension or termination decisions; ranking or display of Bids; technical issues affecting the Maker's use of the platform; and any alleged non-compliance by Need It Made Ltd with these Terms and Conditions.

Complaints should be submitted by email to info@needitmade.co.uk. Need It Made Ltd will acknowledge receipt of the complaint within 5 business days and will aim to resolve the complaint within 15 business days. The outcome of the complaint will be communicated to the Maker in writing.

Need It Made Ltd will publish summary information about the functioning of its internal complaint-handling system on an annual basis, including the total number of complaints received, the main types of complaints, and the average time taken to process complaints.

M. Reviews and Ratings

Need It Made Ltd operates a review and rating system to help Customers and Makers make informed decisions. Reviews and ratings must:

• Be based on genuine experiences with a completed Project
• Be honest, accurate, and not misleading
• Not contain personal information about other users (such as real names, addresses, or contact details) without their consent
• Not contain defamatory, abusive, or discriminatory content
• Not be submitted by a person who did not participate in the relevant Project

Users must not attempt to manipulate the review system by: offering incentives for positive reviews; using fake accounts to leave reviews; pressuring or threatening another user in connection with a review; or leaving retaliatory reviews.

Need It Made Ltd reserves the right to remove reviews that violate these Terms, and to suspend or terminate accounts that engage in review manipulation.

N. Maker Subcontracting

Makers may subcontract or outsource part or all of the work on a Project to a third party, provided that:

• (a) The Maker remains fully responsible and liable under these Terms and Conditions for the quality, safety, legality, and timely delivery of the Deliverables, as if the Maker had performed the work itself;
• (b) The Maker ensures that any subcontractor complies with all applicable provisions of these Terms, including but not limited to the prohibited content restrictions in Section 1.G, export control obligations in Section 1.F, and the data protection obligations in Section 1.O;
• (c) The Maker does not disclose the Customer's personal data or Customer Materials to any subcontractor except to the extent strictly necessary for the performance of the Project, and ensures that any such subcontractor is bound by obligations of confidentiality and data protection no less protective than those set out in Section 1.O;
• (d) The use of a subcontractor does not relieve the Maker of any obligation, warranty, or indemnity under these Terms.

Need It Made Ltd is not a party to any arrangement between a Maker and a subcontractor and assumes no liability for the acts or omissions of any subcontractor.

O. Maker Data Protection Obligations

In the course of performing a Project, Makers may receive personal data relating to Customers (including but not limited to names, delivery addresses, email addresses, telephone numbers, and Project specifications) through the Need It Made platform. In relation to any such personal data, each Maker acknowledges and agrees that:

• (a) The Maker acts as an independent data controller (as defined in the UK General Data Protection Regulation) in respect of any Customer personal data it processes outside of the Need It Made platform;
• (b) The Maker shall process Customer personal data only for the purposes of fulfilling the relevant Project and complying with these Terms, and shall not use Customer personal data for any other purpose (including but not limited to marketing, profiling, or sale to third parties) without the Customer's separate, explicit consent;
• (c) The Maker shall implement appropriate technical and organisational measures to protect Customer personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage, in accordance with the UK GDPR;
• (d) The Maker shall notify Need It Made Ltd without undue delay (and in any event within 48 hours) upon becoming aware of any personal data breach (as defined in the UK GDPR) affecting Customer personal data received through the platform;
• (e) The Maker shall securely delete or anonymise all Customer personal data within 30 days of the completion, cancellation, or termination of the relevant Project, unless retention is required by law;
• (f) The Maker shall not transfer Customer personal data outside the United Kingdom unless appropriate safeguards are in place in accordance with the UK GDPR (such as adequacy decisions, Standard Contractual Clauses, or binding corporate rules);
• (g) The Maker shall cooperate with Need It Made Ltd in responding to any data subject access request, complaint, or regulatory inquiry relating to Customer personal data processed in connection with a Project.

Failure to comply with this Section 1.O may result in account suspension or termination in accordance with Section 1.J, and the Maker shall indemnify Need It Made Ltd against any losses, claims, fines, or expenses arising from the Maker's breach of data protection obligations.

Section 2: Privacy and Data Protection

Please review our Privacy Policy, which also governs your visit to this Site, to understand our practices regarding:

• Collection and processing of personal data
• Your rights under the UK General Data Protection Regulation (UK GDPR) and UK Data Protection Act 2018
• Your rights to access, rectify, erase, and port your data
• Our use of cookies and tracking technologies (see also our Cookie Policy, available on the Site)
• How we share your data with third parties
• Data retention periods
• How to contact us regarding data protection concerns

In the course of facilitating Projects, Need It Made Ltd may share certain personal data between Customers and Makers as necessary for the performance of the contract, including delivery addresses, contact details (where required for dispute resolution under Section 1.C), and Project specifications. Need It Made Ltd processes this data as a data controller. Makers receiving such data are subject to the obligations set out in Section 1.O. For further details, please refer to the Privacy Policy.

In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of individuals, Need It Made Ltd will notify the Information Commissioner's Office (ICO) in accordance with Article 33 of the UK GDPR and, where required, will notify affected users without undue delay in accordance with Article 34 of the UK GDPR.

Section 3: Third-Party Links, Advertisements & Integrations

A. Third-Party Links & Ads

The Site may contain links to third-party websites, services, and advertisements (“Third-Party Links & Ads”). Such Third-Party Links & Ads are not under our control, and we are not responsible for any Third-Party Links & Ads. We provide access only as a convenience to our Visitors and do not review, approve, monitor, endorse, warrant, or make any representations with respect to Third-Party Links & Ads.

You use all Third-Party Links & Ads at your own risk, and should apply a suitable level of caution and discretion in doing so. When you click on any of the Third-Party Links & Ads, the applicable third party's terms and policies apply, including the third party's privacy and data gathering practices. You should make whatever investigation you feel necessary or appropriate before proceeding with any transaction in connection with such Third-Party Links & Ads.

B. Sponsored Content & Partnerships

Need It Made Ltd may feature sponsored content, partnerships, endorsements, or advertising from third parties on the Site. Such content will be clearly marked as “Sponsored,” “Advertisement,” “Partner Content,” or “Promoted” where practicable. We are not responsible for claims made in sponsored content or for the accuracy of third-party information.

C. Release and Waiver

You hereby release and forever discharge Need It Made Ltd (and our officers, employees, agents, successors, and assigns) from each and every past, present and future dispute, claim, controversy, demand, right, obligation, liability, action and cause of action of every kind and nature that has arisen or arises directly or indirectly out of, or that relates directly or indirectly to, the Site (including any interactions with, or act or omission of, any Third-Party Links & Ads).

Section 4: Forward Looking Statements

All materials reproduced on this site speak as of the original date of publication or filing. The fact that a document is available on this site does not mean that the information contained in such document has not been modified or superseded by events or by a subsequent document or filing. We have no duty or policy to update any information or statements contained on this site and, therefore, such information or statements should not be relied upon as being current as of the date you access this site.

Section 5: Disclaimer of Warranties and Limitation of Liability

Important: Nothing in these Terms and Conditions affects your statutory rights as a consumer under the Consumer Rights Act 2015 or other applicable legislation. The limitations and exclusions in this section apply only to the extent permitted by law.

A. Disclaimer of Warranties

This Site may contain inaccuracies and typographical errors. We do not warrant the accuracy or completeness of the materials or the reliability of any advice, opinion, statement or other information displayed or distributed through the Site. You expressly understand and agree that:

• (i) Your use of the Site, including any reliance on any such opinion, advice, statement, memorandum, or information contained herein, shall be at your sole risk;
• (ii) The Site is provided on an “as is” and “as available” basis;
• (iii) Except as expressly provided herein we disclaim all warranties of any kind, whether express or implied, including, but not limited to implied warranties of merchantability, fitness for a particular purpose, workmanlike effort, title and non-infringement;
• (iv) We make no warranty with respect to the results that may be obtained from this Site, the products or services advertised or offered, the items created by Makers through our Services, or Makers involved;
• (v) Any material downloaded or otherwise obtained through the use of the Site is done at your own discretion and risk;
• (vi) You will be solely responsible for any damage to your computer system or for any loss of data that results from the download of any such material;
• (vii) We make no warranties regarding the quality, safety, authenticity, legality, or suitability of any items created by Makers through our Services. Each Maker's work is provided on an “as is” basis without any warranties or guarantees from Need It Made Ltd; and
• (viii) The Site and Services are provided without guarantee of uninterrupted or error-free operation.
• (ix) If mandatory law requires any warranties with respect to the Site or Services, all such warranties are limited in duration to ninety (90) days from the date of first use.

B. Limitation of Liability

You understand and agree that under no circumstances, including, but not limited to, negligence, shall we be liable for any direct, indirect, incidental, special, punitive or consequential damages that result from the use of, or the inability to use, any of our Sites or materials or functions on any such Site, even if we have been advised of the possibility of such damages. This includes, without limitation, any damages arising from:

• Items created or delivered by Makers through our Services
• Defects in items created by Makers
• Physical injury or bodily harm caused by items created by Makers
• Property damage caused by items created by Makers
• Product liability claims
• Disputes between Customers and Makers
• Loss of use or enjoyment of items
• Any breach of quality, safety, or suitability of items
• Website outages, downtime, or technical malfunctions
• Loss, corruption, or unauthorised access to user data
• Errors in payment processing or transaction calculations
• Interruption of service due to maintenance or unforeseen technical issues

The foregoing limitations shall apply notwithstanding any failure of essential purpose of any limited remedy.

Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, or for fraud.

C. Aggregate Liability Cap

In no event shall Need It Made Ltd's aggregate liability for any damages exceed the maximum extent permitted by law. To the extent that any such liability cannot be excluded, Need It Made Ltd's liability shall be limited to the lesser of: (a) the amount you paid to Need It Made Ltd in Platform Fees in the 12 months immediately preceding the event giving rise to liability, or (b) £500.

D. Contractual Limitation Period

To the maximum extent permitted by applicable law, any claim or cause of action arising out of or relating to your use of the Site or Services, or these Terms and Conditions, must be commenced within twelve (12) months after the cause of action accrues. After this period, any such claim or cause of action is permanently barred. This limitation applies to all claims, whether based in contract, tort (including negligence), statute, or any other legal theory.

Nothing in this section limits or excludes any statutory right that cannot be limited or excluded under applicable law, including but not limited to the limitation periods applicable to claims under the Consumer Rights Act 2015.

Section 6: Exclusions and Limitations

Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, our liability in such jurisdiction shall be limited to the maximum extent permitted by law.

Section 7: Our Proprietary Rights

This Site and all its Contents are intended solely for personal, non-commercial use. Except as expressly provided, nothing within the Site shall be construed as conferring any licence under our or any third party's intellectual property rights, whether by estoppel, implication, waiver, or otherwise. Without limiting the generality of the foregoing, you acknowledge and agree that all content available through and used to operate the Site and its services is protected by copyright, trade mark, patent, or other proprietary rights. You agree not to:

• (a) Modify, alter, or deface any of the trade marks, service marks, trade dress (collectively “Trade marks”) or other intellectual property made available by us in connection with the Site;
• (b) Hold yourself out as in any way sponsored by, affiliated with, or endorsed by us, or any of our affiliates or service providers;
• (c) Use any of the Trade marks or other content accessible through the Site for any purpose other than the purpose for which we have made it available to you;
• (d) Defame or disparage us, our Trade marks, or any aspect of the Site; and
• (e) Adapt, translate, modify, decompile, disassemble, or reverse engineer the Site or any software or programs used in connection with it or its products and services.

The framing, mirroring, scraping or data mining of the Site or any of its content in any form and by any method is expressly prohibited.

Section 8: Acceptable Use Policy

You agree not to use Need It Made Ltd for:

• Illegal activities or content in violation of any law or regulation
• Harassment, spam, or bulk messaging of other users
• Automated access, bots, scraping, or crawling of the platform
• Reverse engineering, attempting to exploit vulnerabilities, or gaining unauthorised access
• Sending malware, viruses, worms, or any harmful code
• Impersonating others or misrepresenting your identity
• Making false, misleading, or deceptive statements
• Encouraging or assisting others in violating these Terms and Conditions
• Circumventing platform restrictions or security measures
• Using the platform in any manner that could damage, disable, or impair the platform

Violations of this Acceptable Use Policy may result in immediate account suspension or termination without refund of fees or held funds.

Section 9: Indemnity

By using the Site you agree to indemnify us and affiliated entities (collectively “Indemnitees”) and hold them harmless from any and all claims and expenses, including (without limitation) legal fees and any and all other legal costs, arising from:

• Your use of the Site and Services
• Your use of the Products and Services
• Your submission of ideas and/or related materials to us
• Any person's use of any ID, membership or password you maintain with any portion of the Site, regardless of whether such use is authorised by you
• Your creation of items or completion of Projects through our Services
• Any product liability claim, injury claim, or damage claim arising from items you have created
• Any breach of applicable laws or regulations in connection with items you have created
• Any infringement of third-party rights in connection with your work on the Site
• Any violation of export control laws or sanctions in connection with your use of the Site

Section 10: Copyright and Trade Mark Notice

All text, images, and other multimedia are copyrighted © 2025–2026 by Need It Made Ltd. All rights reserved.

Section 11: Intellectual Property Infringement Claims

A. Reporting Infringement

It is our policy to respond expeditiously to claims of intellectual property infringement. If you believe that content on Need It Made Ltd infringes your intellectual property rights (copyright, trade mark, design rights, etc.), you may submit a notice of alleged infringement to:

Email: info@needitmade.co.uk
Attention: Intellectual Property Claims

Your notice must include:

• Your name, address, phone number, and email
• Description of the copyrighted/trade marked work you believe has been infringed
• Specific identification of the infringing content (URL, Project ID, listing, etc.)
• Explanation of how the content infringes your rights
• A statement that you have a good-faith belief that the use is unauthorised
• A statement, under penalty of perjury, that you are authorised to act on behalf of the rights holder
• Your physical or electronic signature

B. Response Timeline

Need It Made Ltd will:

• Review the notice within 5 business days
• Remove or disable access to allegedly infringing content
• Notify the user who posted the content that a takedown notice was received

C. Counter-Notification

If your content was removed, you may submit a counter-notification asserting that the content does not infringe, or that you have the right to use it. Your counter-notification must include:

• Your name, address, phone number, and email
• Identification of the removed content
• Statement under penalty of perjury that you believe the removal was in error
• Explanation of your authorisation to use the content
• Your signature

If a valid counter-notification is received, Need It Made Ltd will reinstate the content unless the claimant notifies us that they have filed a lawsuit.

D. Repeat Infringer Policy

Users who repeatedly violate intellectual property rights will have their accounts suspended or terminated at Need It Made Ltd's discretion.

Section 12: Fraud Prevention and Account Security

A. Your Responsibility

You are solely responsible for:

• Maintaining the confidentiality of your password and account information
• All activity that occurs under your account, whether or not authorised by you
• Immediately notifying Need It Made Ltd of any unauthorised access or suspected fraud

B. Prohibited Methods

You may not:

• Use automation, bots, or scraping tools to access the platform
• Use unauthorised methods to access accounts (hacking, phishing, etc.)
• Share your account credentials with others
• Allow anyone else to use your account

C. Chargebacks and Payment Disputes

We take chargeback and payment reversal claims seriously. Chargebacks should be used only as a last resort if you cannot resolve a dispute through our support team. If you file a chargeback without first attempting to resolve the dispute through Need It Made Ltd support, your account may be suspended and terminated.

If you have a legitimate dispute about a transaction, contact Need It Made Ltd support before contacting your payment provider. Resolving disputes through our mediation process protects both parties and is far more effective than payment reversals.

D. Fraud Investigation

Need It Made Ltd reserves the right to investigate suspected fraudulent activity, including account access patterns, transaction history, communication records, and identity verification. Users suspected of fraud may have their accounts suspended pending investigation.

Section 13: Refund and Cancellation Policy

A. Refunds Available Within 48 Hours

Customers may request a refund within 48 hours of Need It Made confirming the proof of delivery details, in accordance with the complaint window set out in Section 1.C.

Customers may request a full refund if:

• The completed item does not materially conform to the Agreed Specification
• The Maker did not complete the Project as described in the Agreed Specification
• The item is damaged
• The Maker failed to complete the work within the agreed timeframe

Refund requests must be submitted within 48 hours of Need It Made confirming the proof of delivery details. Requests received after this window will not be eligible for Need It Made's dispute resolution process unless there is evidence of fraud or misrepresentation by the Maker. After the 48-hour window has closed, Customers retain the right to raise complaints directly with the Maker. Nothing in this section limits the Customer's statutory rights.

B. Non-Refundable Situations

Refunds will not be issued if:

• The Deliverables materially conform to the Agreed Specification
• The Customer confirmed satisfactory completion of the Project, or allowed deemed satisfactory completion of the Project to occur by not raising an Issue within the 48 hour window, or used the delivered item
• The Customer's complaint is based on personal preference or subjective expectation rather than a material departure from the Agreed Specification
• The Customer ordered multiple items and is unhappy with only some of them (partial refunds may apply)

C. Refund Processing

Upon approval, refunds will be processed as follows:

• The held funds will be returned to the Customer's original payment method
• Refunds are typically processed within 5–10 business days
• Need It Made Ltd is not responsible for delays in the Customer's bank processing the refund
• Need It Made Ltd will refund the Platform Fee where the refund is due to Maker fault. Where the refund arises from Customer cancellation before work begins, the Platform Fee will be retained by Need It Made Ltd.

D. Cancellation Before Work Begins

Customers may cancel a Project before a Maker starts work. The start of work may include acquisition of materials necessary for a Project. Cancellations result in refund of the held funds to the Customer. Need It Made Ltd retains the Platform Fee.

E. Cancellation After Work Begins

If a Customer cancels after a Maker has begun work, the Maker may:

• Offer a partial refund for time and/or materials not yet used
• Offer no refund

Need It Made Ltd will mediate disputes over partial cancellations using the process in Section 1.C. Where a partial refund is agreed or determined, the held funds are split between the Customer and the Maker accordingly, and the Platform Fee is retained by Need It Made Ltd.

F. Cooling-off Period – Personalised Items Exemption

Consumers have a statutory right to cancel distance contracts within 14 calendar days of receiving goods, under the Consumer Contracts Regulations 2013. However, this right does not apply to goods that are made to the consumer's specifications or are clearly personalised (Consumer Contracts Regulations 2013, Regulation 28(1)(b)).

As items on the Need It Made platform are custom-made by Makers to the Customer's individual requirements and specifications in accordance with Regulation 28(1)(b), the 14-day cooling-off period does not apply to the Customer's purchase. The Customer will not be able to cancel their order once it has been placed, except in accordance with our Returns & Refunds Policy or where the item fails to meet the specifications agreed with the Maker. Once a Maker has begun work, the item cannot be returned or exchanged as it is bespoke to the Customer's requirements.

Where a Project involves the supply of a standard or non-bespoke item (i.e., an item that is not made to the Customer's individual specifications), the 14-day cooling-off period under the Consumer Contracts Regulations 2013 may apply. In such cases, the Customer may exercise their right to cancel within 14 calendar days of receiving the item.

Section 14: Ownership and Licensing of User-Generated Content

A. Ownership of Content

You retain full ownership of all intellectual property rights in any content you upload, submit, or create on or through the Need It Made Ltd platform (collectively, “Your Content”), including but not limited to: Project descriptions and project specifications posted by Customers; photographs, images, videos, and visual materials; written descriptions, project notes, and communications; completed work, deliverables, and final products created by Makers; any other text, graphics, data, or materials submitted through our Services.

Nothing in these Terms and Conditions shall be deemed to transfer ownership of Your Content to Need It Made Ltd. You remain the sole and exclusive owner of all intellectual property rights in Your Content, subject to the licence granted herein.

B. Licence Granted to Need It Made Ltd

By uploading, submitting, or creating content on the Need It Made Ltd platform, you automatically grant to Need It Made Ltd a non-exclusive, royalty-free, worldwide, perpetual, irrevocable, and fully sublicensable licence to use, reproduce, modify, adapt, publish, distribute, display, and create derivative works from Your Content. This licence permits Need It Made Ltd to:

• Display Your Content on the Need It Made Ltd website, platform, and mobile applications
• Use Your Content in marketing materials, promotional campaigns, and advertising (including on third-party websites and social media platforms)
• Feature completed projects and Project examples in portfolio sections, case studies, and testimonials
• Use photographs, images, and descriptions of completed work in promotional materials
• Create derivative works from Your Content, including edited versions, compilations, and multimedia formats
• Reproduce and distribute Your Content to current and prospective users to showcase platform functionality and quality
• Archive Your Content for historical, educational, and regulatory compliance purposes
• Sublicense these rights to third-party partners, marketing agencies, and advertising platforms as reasonably necessary to fulfil the purposes outlined above
• Utilise Your Content to advertise and inform creation of future Projects
• Utilise anonymised versions of Your Content as a training set for artificial intelligence systems and machine learning models to improve the platform, services, and user experience

AI AND MACHINE LEARNING OPT-OUT: You may opt out of having Your Content used for AI and machine learning training purposes at any time by contacting us at ai-optout@needitmade.co.uk or by updating your preferences in your account settings. Upon receiving your opt-out request, Need It Made Ltd will use reasonable endeavours to exclude Your Content from future AI training activities within 30 days, although content that has already been incorporated into trained models prior to your opt-out cannot be retrospectively removed. Opting out of AI training does not affect any other rights granted under this licence or your use of the platform.

You acknowledge and agree that Need It Made Ltd may edit, modify, or adapt Your Content at its discretion. You waive any right to inspect, review, or approve use of Your Content before it is published or shared.

C. Licence Back to Users

Need It Made Ltd grants you a non-exclusive, royalty-free, worldwide, perpetual licence to use, reproduce, and display Your own Content on third-party platforms, websites, and in your own marketing materials. You may use Your Content: in your professional portfolio or portfolio websites; on your personal social media profiles and professional networks; in case studies or testimonials describing your work; for self-promotion or to attract future customers or clients; for any other lawful personal or professional purpose.

You may not, however, misrepresent Your Content as being created, published, or endorsed by Need It Made Ltd, nor may you use Need It Made Ltd's Content (such as the platform logo, branding, or proprietary materials) without separate written permission.

D. Attribution and Credit

While not required, Need It Made Ltd may choose to attribute content to you by displaying your name, username, company name, or profile information when sharing Your Content. If you prefer not to be attributed or identified in connection with Your Content used for marketing purposes, please notify us in writing at info@needitmade.co.uk and we will make reasonable efforts to accommodate your request.

E. Restrictions on Your Content

You represent and warrant that: you own or have the right to licence all intellectual property rights in Your Content; Your Content does not infringe upon the intellectual property rights, privacy rights, publicity rights, or moral rights of any third party; Your Content does not contain defamatory, libellous, or false information; Your Content complies with all applicable laws and regulations; you have obtained all necessary permissions and releases (including from individuals appearing in photographs or videos) to grant the licences described herein.

If Your Content contains materials created by third parties (such as stock photos, fonts, or music), you are solely responsible for ensuring you have the appropriate licences or permissions to use such materials and to grant the licences described in this section.

F. Moral Rights

To the extent permitted by law, you consent to Need It Made Ltd and its licensees using, modifying, editing, and adapting Your Content for the purposes described in Section 14.B without requiring attribution, credit, or notice to you. Where Your Content is used for marketing or promotional purposes, you agree that Need It Made Ltd may modify Your Content (for example, by cropping images, editing text, or combining Your Content with other materials) without such modification constituting a derogation of your rights.

G. Removal of Content

Need It Made Ltd may remove Your Content from the platform at any time and for any reason, including for violations of these Terms and Conditions, community guidelines, or applicable law. Removal of Your Content will terminate the licence granted herein, provided that Need It Made Ltd may continue to use and distribute any derivative works created from Your Content prior to removal.

H. Third-Party Platforms

By using Your Content, Need It Made Ltd may share it with third-party platforms, advertising networks, and marketing partners. These third parties may also be granted sublicensed rights to use Your Content for promotional, marketing, and advertising purposes. Need It Made Ltd is not responsible for how third parties use Your Content once it has been shared with them, subject to the scope of the sublicence granted.

I. No Compensation

You acknowledge that no compensation, royalties, or other payments will be made to you for Need It Made Ltd's use of Your Content as permitted herein. The right to use Your Content is included as part of your use of the Need It Made Ltd platform.

J. Governing Intellectual Property Principles

All content uploaded to, created on, or submitted through the Need It Made Ltd platform shall be governed by the principles set out in this section. This includes, without limitation, content relating to Customers' Project requests, Customers' project specifications and requirements, Makers' completed work and deliverables, portfolio projects, testimonials, and any communications or materials exchanged between Customers and Makers through the platform.

K. Customer and Maker IP

K.1. Customer Background IP

The Customer retains all right, title, and interest in and to any designs, drawings, specifications, blueprints, or data (the “Customer Materials”) uploaded to the Site. By posting a Project, the Customer grants the Maker a limited, non-exclusive, royalty-free licence to use the Customer Materials solely for the purpose of completing the Project.

K.2. Ownership of Deliverables

Upon full payment of the Maker Price and Platform Fee, the Intellectual Property Rights in the specific physical item and any custom designs or modifications created specifically for that Project (the “Deliverables”) shall transfer to the Customer.

K.3. Maker's Retained Rights

The Maker retains ownership of their own pre-existing intellectual property, including but not limited to: standard manufacturing processes, techniques, or “trade secrets”; generic CAD components or software code not unique to the Customer's specific design; tooling or jigs created to facilitate manufacture, unless specifically agreed otherwise in the Project bid.

K.4. Restriction on Reuse

The Maker agrees that they shall not manufacture, sell, or distribute the Deliverables (or any items substantially derived from the Customer Materials) to any third party without the express written consent of the Customer.

K.5. Platform Marketing Licence

By using the Services, both Customer and Maker grant Need It Made Ltd a non-exclusive, worldwide, royalty-free licence to use photographs, videos, or descriptions of the finished Project for marketing and promotional purposes (e.g., on our website or social media). If a Project is sensitive or confidential, the Customer may request in writing that such content not be shared, and Need It Made Ltd will use reasonable endeavours to comply.

K.6. Moral Rights

The Maker consents to the Customer using, modifying, and repairing the Deliverables without requiring further permission from the Maker.

Section 15: Platform Protections Are Not Insurance

A. Clarification: Need It Made Ltd is Not an Insurer

Need It Made Ltd is a marketplace platform facilitator, not an insurance provider or insurer. We do not provide insurance coverage, indemnification insurance, product liability insurance, or any other form of insurance. We are not regulated by the Financial Conduct Authority (FCA) or any other financial services regulator in connection with insurance matters.

B. The Need It Made Payment System is Not Insurance

The payment process described in Section 1.B is a commercial payment protection mechanism for managing funds between Customers and Makers. This system is not insurance. It does not:

• Cover product liability claims or bodily injury claims
• Protect against defective items or manufacturing defects
• Provide compensation for physical harm or property damage caused by items
• Offer financial protection beyond the refund of held funds
• Constitute an insurance policy, warranty, or guarantee

The payment system is designed solely to manage the release of payment contingent on Project completion. It has no bearing on liability for items created, quality of items, or responsibility for harm caused by items.

C. Need It Made Ltd's Limited Protections are Not Insurance

Any dispute resolution, mediation, refund, or protection mechanisms offered by Need It Made Ltd through these Terms and Conditions (such as the 48-hour complaint window in Section 1.C) are dispute resolution services, not insurance products. These mechanisms:

• Are provided at Need It Made Ltd's discretion
• May be changed, suspended, or discontinued at any time without notice
• Do not provide coverage for personal injury, bodily harm, or property damage
• Are limited to refunds of held funds, up to the amounts originally paid
• Are not warranties, guarantees, or insurance policies
• Do not substitute for or replace professional insurance coverage

D. Recommendation: Obtain Your Own Insurance

For Makers: Need It Made Ltd strongly recommends that all Makers obtain appropriate professional insurance coverage, including but not limited to:

• Product Liability Insurance – to protect against claims that items you create cause physical harm, bodily injury, or property damage
• Public Liability Insurance – to protect against claims arising from your business premises, employees, or public interactions
• Professional Indemnity Insurance – if applicable to your services

The cost of professional insurance is minimal compared to the financial risk of defending a product liability claim or paying compensation without coverage. Makers operating without insurance risk catastrophic financial loss in the event of a claim.

For Customers: Customers should review the safety and suitability of any item received from a Maker before use. If an item poses potential safety risks, do not use it. You may wish to contact a Maker directly to discuss safety concerns, or exercise your right to request a refund within 48 hours of taking delivery.

E. Insurance is Your Responsibility

Makers and Customers each remain solely responsible for:

• Obtaining appropriate insurance coverage for their activities
• Assessing whether their insurance coverage is adequate
• Reviewing insurance policy terms to confirm what risks are covered
• Renewing insurance as required

Need It Made Ltd provides no insurance coverage, assumes no insurance obligations, and will not reimburse you for the cost of obtaining insurance. Need It Made Ltd is not liable if you fail to obtain insurance or if your insurance does not cover a particular loss or claim.

F. No Waiver of Legal Rights

Nothing in this section waives or limits your legal rights as a consumer or business owner under applicable UK law. If you have suffered injury or damage, you retain the right to pursue legal claims against the responsible party (the Maker, not Need It Made Ltd) in accordance with law, subject to the liability release provisions in Section 1.E of these Terms and Conditions.

Section 16: Place of Performance

This Site is controlled, operated and administered by us from our office in London, United Kingdom. We make no representation that materials at this site are appropriate or available for use at other locations outside of the United Kingdom and access to them from territories where their contents are illegal is prohibited. If you access this Site from a location outside of the United Kingdom, you are responsible for compliance with all local laws.

Section 17: Force Majeure

Need It Made Ltd is not liable for any failure or delay in performing its obligations under these Terms if such failure or delay is caused by circumstances beyond its reasonable control, including but not limited to: acts of God, government action, war, terrorism, pandemics, natural disasters, internet outages, or utility failures (each a “Force Majeure Event”). During such events, Need It Made Ltd may suspend or limit access to the Services. Need It Made Ltd will use reasonable efforts to resume normal operations as soon as practicable.

Where a Force Majeure Event prevents or materially impedes a Customer or Maker from meeting a time-sensitive obligation under these Terms (including but not limited to the 48-hour complaint window in Section 1.C and the 60-day delivery deadline in Section 1.B), the relevant deadline shall be extended by a period equal to the duration of the Force Majeure Event, provided that the affected party notifies Need It Made Ltd as soon as reasonably practicable after becoming aware of the Force Majeure Event and takes reasonable steps to mitigate its effects.

Section 18: Professional Advice Disclaimer

The Services are provided for informational and transactional purposes only. Nothing on the platform constitutes legal, financial, medical, accounting, tax, or professional advice. If you require advice on any matter, you should consult an appropriate qualified professional. Neither Need It Made Ltd nor any Maker on the platform is responsible for any losses, damages, or claims arising from your reliance on any content, advice, or information provided through the Services.

Section 19: Feedback and Suggestions

Any feedback, suggestions, ideas, or other information you provide to Need It Made Ltd about the platform, Services, or your experience (“Feedback”) may be used by Need It Made Ltd without restriction, attribution, or compensation. By submitting Feedback, you grant Need It Made Ltd a perpetual, irrevocable, non-exclusive, royalty-free, worldwide licence to use, reproduce, modify, adapt, publish, distribute, and create derivative works from such Feedback for any purpose. You waive any moral rights in such Feedback to the extent permitted by law.

Section 20: Tax and VAT

Need It Made Ltd is not currently registered for Value Added Tax (VAT). The Platform Fee is stated exclusive of VAT. If Need It Made Ltd becomes VAT-registered, VAT will be added to the Platform Fee where required by law, and users will be notified in accordance with Section 1.A.

Each Maker is solely responsible for their own tax obligations, including but not limited to income tax, corporation tax, VAT registration and returns, and any other taxes or duties arising from their activities on the platform. The Maker Price is stated exclusive of VAT. If a Maker is VAT-registered, it is the Maker's responsibility to account for VAT in their Maker Price and to issue appropriate VAT invoices to the Customer where required.

Need It Made Ltd does not provide tax advice. Users are responsible for seeking their own professional tax advice regarding their use of the platform.

For international transactions, the Customer and Maker are each responsible for any customs duties, import taxes, or other charges arising in connection with the delivery of a Project across international borders.

Section 21: Third-Party Rights

The terms of this agreement are for the benefit of Need It Made Ltd and the users. No third party has any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement. This does not affect any third party rights that exist or are created outside of this agreement.

Section 22: Site Availability and Changes to Services

A. As-Is and As-Available Basis

The Services and platform are provided on an “as-is” and “as-available” basis without guarantee of uninterrupted access or error-free operation. Need It Made Ltd does not guarantee continuous availability and reserves the right to suspend or limit access for maintenance, upgrades, or security reasons. Need It Made Ltd will use reasonable endeavours to ensure the platform is available during any active 48-hour complaint window or Automatic Payment period, and will take reasonable steps to notify affected users of planned maintenance in advance.

B. Changes to Services

Need It Made Ltd reserves the right to modify, suspend, or discontinue any portion of the Services at any time without notice or liability. This includes changes to features, pricing, functionality, or availability.

Section 23: General

A. Severability and Entire Agreement

If any provision of these Terms and Conditions is held to be invalid or unenforceable, the provision shall be removed (or interpreted, if possible, in a manner as to be enforceable), and the remaining provisions shall be enforced. Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section. Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches. These Terms and Conditions set forth the entire understanding and agreement between us with respect to the subject matter contained herein and supersede any other agreement, proposals and communications, written or oral, between our representatives and you with respect to the subject matter hereof, including any terms and conditions on any of customer's documents or purchase orders.

B. No Joint Venture, No Derogation of Rights

You agree that no joint venture, partnership, employment, or agency relationship exists between you and us as a result of these Terms and Conditions or your use of the Site. Need It Made Ltd is a neutral platform provider and does not control or direct the work of Makers or the creation of items through our Services. Each Maker operates as an independent service provider. Our performance of these Terms and Conditions is subject to existing laws and legal process, and nothing contained herein is in derogation of our right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by us with respect to such use.

C. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of England and Wales. Any legal proceedings arising from these Terms or your use of the Services shall be brought exclusively in the courts of England and Wales, unless you are a consumer in which case you may bring proceedings in the courts of your own jurisdiction.

If you are a consumer, nothing in these Terms affects your rights under the mandatory consumer protection laws of the country in which you reside.

D. Dispute Resolution and Negotiation

Before initiating legal proceedings, both parties agree to attempt to resolve disputes through good-faith negotiation and, if necessary, mediation. If mediation fails, either party may pursue legal remedies through the courts of England and Wales.

E. Survival

The following provisions shall survive the expiry or termination of these Terms and Conditions or your account: Section 1.E (Platform Role and Liability Limitation), Section 1.F (Export Control), Section 1.H (Maker Responsibility and Indemnification), Section 1.O (Maker Data Protection Obligations), Section 5 (Disclaimer of Warranties and Limitation of Liability), Section 7 (Our Proprietary Rights), Section 9 (Indemnity), Section 14 (Ownership and Licensing of User-Generated Content), Section 15 (Platform Protections Are Not Insurance), Section 19 (Feedback and Suggestions), Section 21 (Third-Party Rights), and this Section 23, together with any other provision that by its nature is intended to survive.

F. Electronic Communications

You consent to receive communications from Need It Made Ltd in electronic form (including by email and through notifications on the Site). You agree that all agreements, notices, disclosures, and other communications that Need It Made Ltd provides to you electronically satisfy any legal requirement that such communications would satisfy if they were provided in writing, to the extent permitted by applicable law.

Section 24: Anti-Bribery and Compliance

A. Anti-Bribery

You shall not, in connection with your use of the Site or the performance of any Project, offer, give, request, or accept any bribe, gift, payment, or other inducement that would or might constitute a breach of the Bribery Act 2010 or any other applicable anti-corruption law.

B. Modern Slavery and Human Trafficking

You shall not engage in, or knowingly benefit from, any form of modern slavery, human trafficking, forced labour, or child labour in connection with any Project performed through the Site. Makers must ensure that their supply chains are free from modern slavery and human trafficking and must notify Need It Made Ltd immediately if they become aware of any actual or suspected violation.

Need It Made Ltd is committed to acting ethically and with integrity in all of its business relationships, and to implementing and enforcing effective systems and controls to ensure modern slavery and human trafficking are not taking place in its business or supply chains. Need It Made Ltd may publish a Modern Slavery Statement on the Site.

C. Sanctions and Anti-Money Laundering

You shall not use the Site for any purpose that would breach applicable sanctions, anti-money laundering, or counter-terrorism financing laws. Need It Made Ltd reserves the right to refuse, suspend, or terminate any account or transaction where it has reasonable grounds to suspect a breach of such laws.

Section 25: Accessibility

Need It Made Ltd is committed to making the Site accessible to as wide an audience as possible, including users with disabilities. We aim to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, and we continuously work to improve the accessibility of the Site.

If you experience any difficulty accessing or using the Site due to a disability or accessibility issue, please contact us at info@needitmade.co.uk. We welcome feedback on how we can improve accessibility and will use reasonable endeavours to accommodate your needs.

Need It Made Ltd
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

Email: info@needitmade.co.uk
Legal Inquiries: info@needitmade.co.uk

END OF TERMS AND CONDITIONS