Terms and Conditions

Preamble

Welcome to www.needitmade.co.uk, which is owned and operated by NEED IT MADE LTD, a company registered in England and Wales (Company Number: 16676376) with its registered office at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ. This site is provided as a service to our Visitors, including Customers and Makers, in which Customers can upload Project requests and Makers can bid on and complete Projects.

Because these Terms and Conditions contain legal obligations, please read them carefully. Each major section starts with a short plain-English summary to help you find your way; the summaries are not part of the contract.

Contents

• 1. Your Agreement
• 2. Payments and the Platform Fee
• 3. Issues, Refunds and Cancellation
• 4. Makers
• 5. Acceptable Use and Prohibited Content
• 6. Reviews and Ratings
• 7. Content and Intellectual Property
• 8. Privacy and Data Protection
• 9. Our Role and Liability
• 10. Suspension and Termination
• 11. General

Definitions

In these Terms and Conditions, the following definitions apply:

• “Agreed Specification” means the documented specification for a Project agreed between the Customer and the Maker through the Need It Made platform before payment, as described in Section 2.
• “Automatic Payment” means the process by which the Maker Price is automatically released to the Maker 48 hours after Need It Made reviews and confirms proof of delivery, unless an Issue is raised by the Customer before that time.
• “Bid” means an offer submitted by a Maker in response to a Project, setting out the proposed Maker Price, delivery timeframe, and any other relevant terms.
• “Consumer” means an individual acting wholly or mainly outside their trade, business, craft, or profession.
• “Customer” means a registered user of the Site who posts a Project request.
• “Customer Materials” means any designs, drawings, specifications, blueprints, CAD files, or other data uploaded to the Site by a Customer in connection with a Project.
• “Deliverables” means the specific physical item(s) and any custom designs or modifications created by the Maker specifically for a Project.
• “Issue” means a complaint, dispute, or concern raised by a Customer or Maker in relation to a Project through the Need It Made platform.
• “Maker” means a registered user of the Site who offers manufacturing, crafting, or making services and submits Bids on Projects.
• “Maker Price”means the total price stated in the Maker's winning Bid for a Project, inclusive of all costs of materials, labour, and delivery to the Customer's specified address.
• “Payment System” means the payment collection and remittance arrangements operated by Need It Made Ltd using Stripe, as described in Section 2.
• “Platform Fee” means the fee charged by Need It Made Ltd to the Customer in addition to the Maker Price, calculated as set out in Section 2.
• “Project”means a request posted by a Customer on the Site for the manufacture, creation, or making of a physical item or items, including the Customer's specifications, requirements, and any associated files or communications.
• “Services” means the online marketplace platform and all associated features and functionality provided by Need It Made Ltd through the Site.
• “Site” means the website at www.needitmade.co.uk and any associated mobile applications operated by Need It Made Ltd.
• “Visitor” means any person who accesses or uses the Site, whether or not they are a registered user.

Section 1: Your Agreement

By using this Site, you agree to be bound by, and to comply with, these Terms and Conditions. If you do not agree to these Terms and Conditions, please do not use this Site.

You must be at least 18 years old, or over the legal age required to enter into a valid contract under the law applicable to you, to create an account. You represent and warrant that you have the right, authority, and capacity to enter into these Terms and Conditions on behalf of yourself or the entity that you represent.

We may change, modify, or otherwise alter these Terms and Conditions from time to time. We will provide at least 15 days' advance notice of any changes by posting the updated terms on the Site and, where practicable, by notifying you by email or through the Site. Changes will take effect at the end of the notice period. If you do not agree with the proposed changes, you may terminate your account before the changes take effect. Your continued use of the Site after the changes take effect will constitute your acceptance of the revised Terms and Conditions. Where a proposed change is material and you are a Consumer, we will ask you to confirm your acceptance of the revised Terms and Conditions (for example, by means of a notice or checkbox on next login) before the changes take effect.

Section 2: Payments and the Platform Fee

A. Free steps and contract formationChanged

Several steps within the Project process attract no charge. Customers can post Projects, Makers can place Bids, and Customers can compare Bids, all without charge.

A Bid is a binding offer by the Maker to make and deliver the Project for the stated price within the stated timeframe, on the terms set out in the commitment statement shown to the Maker when the Bid is placed. When a Customer accepts a Bid, they are taken directly to payment. A binding contract between the Customer and the Maker is formed when the Customer completes payment for the Project.

That contract is conditional on both of the following:

(a) the Maker confirming, within the Release Window described in Section 2.D, that they are starting work; and

(b)the Customer's payment being successfully taken.

The contract becomes unconditional when both conditions are satisfied, and only then. Until that point, either party may bring the contract to an end at any time, at no cost to the other and with no liability on either side. If either condition is not satisfied within the period allowed for it, the contract comes to an end automatically, again with no cost or liability on either side. In every one of those cases the Customer pays nothing at all, including no Platform Fee, and the Project reopens for bids with any other Bids unaffected.

Once the contract is unconditional, the commitment the Maker gave when placing their Bid applies in full. If the Maker then fails to make and deliver the Project in accordance with these Terms, and the Maker is acting in the course of a business, Need It Made may charge the Maker a sum limited to the Platform Fee for the Project. No such charge is made where the Maker is not acting in the course of a business.

Need It Made has a legitimate interest in Makers completing the Projects they have confirmed, and that interest is wider than recovering the sum above. A Maker who abandons confirmed work costs the Customer the time they have already waited, costs the other Makers who bid the opportunity they lost, and damages the confidence in the platform that every Maker on it depends on. The sum is capped as stated, is a small proportion of the value of the Project, and is the only sum a Maker may be charged in respect of a Project they do not complete.

Any such sum is charged by invoice, payable within 30 days. Need It Made will not deduct it from any other payment owed to the Maker without the Maker's agreement.

B. Payment agency

In relation to each Project, Need It Made Ltd acts as the commercial agent of the Maker, appointed under these Terms with authority to conclude the sale of the Deliverables on the Maker's behalf and to collect payment from the Customer as the Maker's limited payment collection agent. Payment of the Maker Price and the Platform Fee to Need It Made's Payment System fully discharges the Customer's payment obligation to the Maker for the Project, to the same extent as if the Customer had paid the Maker directly. Need It Made thereafter holds the Maker Price as agent for the Maker and remits it to the Maker in accordance with these Terms once delivery is confirmed (or, where an Issue is raised, in accordance with the resolution of that Issue). Need It Made does not act as agent for the Customer in relation to payment, and does not provide an escrow, deposit-taking, or other payment service to Customers; refunds provided for in these Terms are contractual remedies under the sale.

C. The Agreed Specification

IMPORTANT – Specification-Based Assessment: The key factor in determining whether a Project has been satisfactorily completed, and whether payment should be released to the Maker, is whether the Deliverables match the Agreed Specification. Customer satisfaction, personal preference, or subjective expectations are not grounds for withholding payment, requesting a refund, or raising an Issue, where the Deliverables materially conform to the Agreed Specification. This principle applies to all disputes, complaints, and mediation outcomes under these Terms.

Before the Customer makes payment, the Customer and Maker must agree a written specification for the Project (the “Agreed Specification”). The Agreed Specification must be recorded through the Need It Made platform (for example, through the Project description, Bid details, and/or the Need It Made chat function) and should include, where relevant: a description of the item(s) to be made; dimensions, materials, colours, and finishes; quantity; any drawings, CAD files, images, or reference materials; the delivery timeframe; and any other requirements agreed between the Customer and Maker. The Agreed Specification forms part of the contract between the Customer and the Maker.

If the Customer and Maker have not recorded a sufficiently clear Agreed Specification before payment, Need It Made Ltd may rely on the Project description, the Maker's Bid, and any communications between the parties through the platform to determine what was agreed. Both Customers and Makers are strongly encouraged to make the Agreed Specification as detailed as possible, as it will be the primary reference point in the event of any dispute.

D. Payment, the Release Window, and release of fundsChanged

The Customer pays the Maker Price plus the Platform Fee when they accept a Bid. The full amount is reserved on the Customer's payment method at that point, and is taken when the Maker confirms they are starting work.

The Release Window.The Release Window is the period the Maker has to decide whether they are starting. It is 72 hours from the Customer's payment. It is shown to both parties at the time, and it is fixed when the contract is formed and does not change for that contract. It may be shorter than 72 hours where the Customer's payment method requires it, and where it is, the shorter period is the one shown to both parties and is the one that applies.

During the Release Window the Maker may release the Project at no cost. The Customer may cancel at no cost at any time before their payment is taken. Whichever of them acts first is what happens, and in either case the reservation on the Customer's payment method is cancelled in full and the Customer pays nothing.

The Customer's free cancellation is not a period of 72 hours. It runs until the contract becomes unconditional, which is when the Customer's payment is taken. That normally happens within seconds of the Maker confirming, and the Maker may confirm at any time after the Customer pays, including straight away. So the 72 hours is how long the Maker has to decide, not how long the Customer has to change their mind. We tell the Customer as soon as the payment is taken, and Section 3.G sets out what the Customer can do from that point.

If the Maker neither confirms nor releases before the Release Window ends, the first condition in Section 2.A is not satisfied, the contract ends automatically, the reservation is cancelled in full, and the Maker is not charged.

If the payment cannot be taken.Occasionally a payment that was successfully reserved cannot afterwards be taken, for example because the card has been cancelled or the bank declines it. If that happens after the Maker has confirmed, we will tell both parties, and the Customer may complete payment again within 48 hours of that notice. A payment made at that stage is taken immediately rather than reserved, because the Maker has already confirmed. The Maker's confirmation stands and they do not need to give it again.

During those 48 hours the contract remains conditional, so either party may still bring it to an end at no cost. The Maker is not required to start work, and should not do so, until we confirm the payment has been taken. If the payment has still not been taken when the 48 hours expire, the second condition in Section 2.A is not satisfied, the contract ends automatically, the Customer pays nothing, the Maker is not charged, and the Project reopens for bids.

Once the Customer confirms satisfactory completion of the Project, or allows automatic completion to occur, the Maker Price is released to the Maker. After the Maker Price is released, any disputes or refund requests should be made directly to the Maker, unless the dispute relates to fraud or misrepresentation, in which case the Customer may contact Need It Made support.

The Maker Price is inclusive of all costs of manufacture, materials, and delivery (including postage and packaging) to the Customer's specified delivery address. It is the Maker's responsibility to ensure the Maker Price adequately covers these costs. If the actual cost of materials, manufacture, or delivery exceeds the amount the Maker allowed for in their Bid, the Maker must bear the shortfall. The Customer will not be asked to pay any sum above the agreed total, including for any additional or underestimated postage.

Need It Made Ltd will retain the Platform Fee. The Platform Fee is 10% of the Maker Price, which is added to the Maker Price and paid by the Customer. Need It Made Ltd may vary this rate from time to time at its discretion. Any change to the Platform Fee will be notified on the website and/or by direct notice to users, and will apply to Projects commenced after such notice.

Where a full refund is issued to the Customer due to the Maker's fault (including but not limited to failure to deliver, delivering a defective item, or failing to meet the Agreed Specification), the Platform Fee will also be refunded to the Customer. Where a Customer cancels a Project before the Maker starts work (Section 3.G), the Platform Fee is also refunded to the Customer.

E. The Delivery Deadline

The Maker must ensure the Project arrives at the Customer's specified delivery address at the very latest by 60 days starting from the date of the Customer making payment for the Project to the Need It Made Payment System (the “Delivery Deadline”). The Maker will be notified by email on the date the Customer makes payment. If delivery has not been confirmed by the Delivery Deadline, both the Customer and the Maker will be notified, and unless delivery is confirmed first, the Project will be cancelled and the Customer's funds automatically returned in full within 7 days of the Delivery Deadline. Once this happens, there is no guarantee that the Maker will receive any funds for the Project. In this situation, Need It Made Ltd retains the right to charge the Maker the payment-processing costs reasonably incurred by Need It Made in receiving and refunding the Customer's funds.

The Customer may, at their sole option, extend the Delivery Deadline for a Project through the platform in increments of 14 days, up to a maximum of two extensions per Project. An extension defers the automatic refund described above accordingly; the Customer's other rights under these Terms are unaffected. Need It Made Ltd may vary the length and number of available extensions from time to time; the values shown on the platform when an extension is made apply.

F. Delivery, proof, and Automatic Payment

The Maker must send the Project to the Customer's designated delivery address by courier with a request for signed delivery, must upload the courier tracking details to Need It Made, and must submit proof of the signed delivery, once received, to Need It Made as soon as is reasonable. Once Need It Made reviews and confirms the proof of delivery, Need It Made will initiate the 48-hour window for Automatic Payment. If the Maker does not use signed delivery, Need It Made will side with the Customer in the event of disputed delivery and/or items damaged in transit.

Payment will be released to the Maker upon the Customer confirming the Project has been received and is in material conformity with the Agreed Specification. Alternatively, Automatic Payment will occur 48 hours after Need It Made reviews and confirms proof of delivery. The Automatic Payment process is cancelled if the Customer raises an Issue before the 48-hour period expires. Expiry of the 48-hour period does not waive the Customer's statutory rights against the Maker, but after expiry the Customer must raise any issue directly with the Maker rather than through Need It Made.

G. Funds held while an Issue is open

If an Issue is raised, payment continues to be held by Need It Made (as agent for the Maker, as described in Section 2.B) pending resolution of the Issue in accordance with these Terms. If an Issue remains unresolved for an extended period, both the Customer and the Maker will be notified that resolution is continuing and of the final resolution date. If the Issue has still not been resolved by the later of (a) 110 days from the date of the Customer making payment on the Project and (b) 14 days from the date the Issue was raised, the Issue will be resolved as a full refund to the Customer (including the Platform Fee) and the Project cancelled.

H. Stripe and identity verification

Need It Made's Payment System utilises Stripe. Need It Made does not hold Customer or Maker credit/debit card details or bank details; these are all held within Stripe and Need It Made has no access to them. Need It Made may make use of Stripe's ability to save credit/debit card details for rapid payment; again, these details are held by Stripe and Need It Made has no access to them.

Maker accounts are subject to identity verification through Stripe, which conducts Know Your Customer (KYC) checks as part of its onboarding process. Need It Made relies on Stripe's KYC process and does not independently verify Maker identity, qualifications, or capabilities. Customers should satisfy themselves as to a Maker's suitability before accepting a Bid.

Section 3: Issues, Refunds and Cancellation

A. Raising an Issue: the 48-hour window

Customers must raise Issues within 48 hours of Need It Made confirming the proof of delivery details. The Customer will be notified of the date and time the 48-hour window closes. Issues raised after 48 hours will not be eligible for Need It Made's mediation and dispute resolution process, unless exceptional circumstances apply (including but not limited to fraud or misrepresentation, or where a Force Majeure Event under Section 9.H has prevented timely action). After the 48-hour window has closed, Customers retain the right to raise complaints directly with the Maker. Nothing in this section limits or excludes the Customer's statutory rights under the Consumer Rights Act 2015 or other applicable legislation.

To raise an Issue, contact info@needitmade.co.uk with the Project ID, a description of the issue, and supporting evidence (photos, communications, and so on).

If the Customer does not raise an Issue within the communicated 48-hour window, this will be deemed to be confirmation of satisfactory completion of the Project for the purposes of Need It Made's payment release process, and any complaints should then be raised directly with the Maker. If the Customer intends to escalate a dispute, Need It Made can be contacted for, and will release to the Customer, contact details of the Maker. Nothing in this paragraph waives or limits the Customer's statutory rights against the Maker.

B. Resolution between the parties

In the first instance, the Maker and Customer should attempt to resolve the Issue directly. When an Issue is raised, Need It Made will communicate this to the Maker by email and by the Need It Made chat function. The Maker will then have 72 hours to propose an option, including: remaking the Project; fixing the Project (including any additional postage costs); issuing a partial refund; issuing a full refund; or disputing the Issue with the Customer. If a resolution cannot be reached, the Issue may be elevated to the Need It Made mediation process.

In all events, if an Issue has not been resolved by the backstop date in Section 2.G, the Issue will be resolved as a full refund to the Customer and the Project cancelled.

C. Mediation

Once an Issue is elevated, Need It Made Ltd will contact both parties with a summary of the issue. Each party will have 2 working days to submit their response and supporting evidence. Need It Made Ltd will review all evidence and attempt to reach a resolution within 2 working days, and both parties will be notified of the outcome in writing. Based on the evidence, mediation may result in:

• Full Refund: the Deliverables do not materially conform to the Agreed Specification, or the Maker has otherwise failed to perform their obligations. The Platform Fee will also be refunded to the Customer.
• 50% Refund: fault is shared (for example, where the Agreed Specification was ambiguous and both parties contributed to the misunderstanding). The Platform Fee will be retained by Need It Made Ltd. The 50% apportionment is a default for shared-fault cases; where the evidence indicates that fault was not shared equally, Need It Made Ltd may adjust the split between the Customer and the Maker (for example to 70/30) at its reasonable discretion.
• No Refund:the Maker's work meets the Agreed Specification, and the Maker Price will be released to the Maker. The Platform Fee will be retained by Need It Made. A Customer's personal dissatisfaction or subjective preference is not grounds for a refund where the Deliverables materially conform to the Agreed Specification.

D. External mediation and final decision

If either party disagrees with the mediation decision, they may appeal within 2 working days by contacting info@needitmade.co.uk with the original Project ID and an explanation that they disagree with the decision. Need It Made will provide contact details of the Maker and/or Customer to the dissatisfied party, at which point they may take the issue to an external mediation service. No further appeals will be considered by Need It Made.

E. Refund grounds and processing

Within the 48-hour window, Customers may request a full refund if the completed item does not materially conform to the Agreed Specification, the Maker did not complete the Project as described, the item is damaged, or the Maker failed to complete the work within the agreed timeframe.

Refunds will not be issued through Need It Made's process where the Deliverables materially conform to the Agreed Specification; where the Customer confirmed satisfactory completion (or allowed deemed completion to occur by not raising an Issue within the 48-hour window); where the complaint is based on personal preference or subjective expectation rather than a material departure from the Agreed Specification; or, in respect of a full refund, where the Customer ordered multiple items and is unhappy with only some of them (partial refunds may apply). Nothing in this paragraph limits or excludes the Customer's statutory rights against the Maker, including where an item is faulty or not as described.

Upon approval, refunds are returned to the Customer's original payment method, typically within 5–10 business days. Need It Made Ltd is not responsible for delays in the Customer's bank processing the refund. The Platform Fee is refunded where the refund is due to Maker fault, and retained where the refund arises from Customer cancellation before work begins.

F. Chargebacks

Chargebacks should be used only as a last resort if you cannot resolve a dispute through our support team. If you file a chargeback without first attempting to resolve the dispute through Need It Made Ltd support, your account may be suspended or terminated. If you have a legitimate dispute about a transaction, contact Need It Made Ltd support before contacting your payment provider; resolving disputes through our mediation process protects both parties.

G. Cancelling before work beginsChanged

What you get back depends on how far the Project has gone when you cancel.

Before your payment has been taken. Your payment is reserved and has not been taken. You can cancel yourself, from the Project page, and the reservation is cancelled in full: you pay nothing at all, including no Platform Fee.

This free cancellation is not a fixed period. It ends when your payment is taken, which normally happens within seconds of the Maker confirming they are starting, and the Maker may confirm at any time after you pay, including straight away. We will tell you as soon as your payment is taken. The one case where it lasts longer is where your payment could not be taken and you have been given 48 hours to pay again, as described in Section 2.D: during those 48 hours you may still cancel free of charge.

After your payment has been taken, but before the Maker starts work. You are refunded in full, including the Platform Fee. Contact us and we will arrange it. The start of work may include acquisition of materials necessary for a Project.

After the Maker has started work. These Terms give you no automatic right to cancel, because the Project is being made to your specification and the Maker is putting time and materials into it. Contact us and we will help you and the Maker reach a fair outcome.

None of this affects your legal rights if a Project is faulty, not as described, or not delivered.

H. Cancellation after work begins

If a Customer cancels after a Maker has begun work, the Maker may offer a partial refund for time and/or materials not yet used, or offer no refund. Need It Made Ltd will mediate disputes over partial cancellations using the process in this Section 3. Where a partial refund is agreed or determined, the held funds are split between the Customer and the Maker accordingly, and the Platform Fee is retained by Need It Made Ltd.

I. Cooling-off period and the personalised-items exemption

Consumers have a statutory right to cancel distance contracts within 14 calendar days of receiving goods, under the Consumer Contracts Regulations 2013. However, this right does not apply to goods that are made to the consumer's specifications or are clearly personalised (Regulation 28(1)(b)).

As items on the Need It Made platform are custom-made by Makers to the Customer's individual requirements and specifications, the 14-day cooling-off period does not apply to those purchases, and this is stated to the Customer at the payment step. The Customer will not be able to cancel their order once it has been placed, except in accordance with this Section 3 or where the item fails to meet the Agreed Specification. Once a Maker has begun work, the item cannot be returned or exchanged as it is bespoke to the Customer's requirements.

Where a Project involves the supply of a standard or non-bespoke item (that is, an item that is not made to the Customer's individual specifications), the 14-day cooling-off period under the Consumer Contracts Regulations 2013 may apply, and the Customer may exercise their right to cancel within 14 calendar days of receiving the item. In that case the Maker, as the trader supplying the goods, is responsible for providing the pre-contract information required by the Regulations, including how the right to cancel may be exercised.

Section 4: Makers

A. Responsibility for safety and quality

Makers accept Projects at their own risk and must be honest about their skills and abilities. Safety of the manufacturing process, quality of materials used, and compliance with all applicable laws and regulations (including product safety standards, manufacturing regulations, intellectual property laws, and export control laws) are the Maker's sole responsibility.

B. Independent contractor status and insurance

Makers acknowledge that:

• (a) they are independent contractors, not employees or agents of Need It Made Ltd (save for the limited payment agency in Section 2.B, under which Need It Made acts as the Maker's agent, not the reverse);
• (b) they have sole responsibility for the safety, legality, and compliance of items they create;
• (c) they are solely responsible for obtaining and maintaining appropriate insurance, including product liability insurance and, where relevant, public liability and professional indemnity insurance; and
• (d) Need It Made Ltd does not inspect, test, or approve items before delivery.

Need It Made Ltd strongly recommends that all Makers obtain appropriate professional insurance. Makers operating without product liability insurance do so entirely at their own risk and may face catastrophic personal liability if an item causes harm.

C. Maker indemnity

If a Maker's item causes harm, injury, or property damage, or triggers a claim, the Maker agrees to defend Need It Made Ltd against any claim related to that item and to reimburse Need It Made Ltd for all legal costs, settlements, or judgments. This indemnity applies to claims arising from: product defects or failures; non-compliance with applicable safety laws; misrepresentation by the Maker; intellectual property infringement by the Maker; breach of these Terms by the Maker; and export control violations by the Maker.

This indemnity does NOT apply if:

• Need It Made Ltd's gross negligence, wilful misconduct, or breach of applicable law contributed to the harm;
• Need It Made Ltd knowingly retained a Maker after learning they posed a safety risk; or
• Need It Made Ltd failed to remove content known to be illegal or dangerous.

D. Subcontracting

Makers may subcontract or outsource part or all of the work on a Project to a third party, provided that: (a) the Maker remains fully responsible and liable under these Terms for the quality, safety, legality, and timely delivery of the Deliverables, as if the Maker had performed the work itself; (b) the Maker ensures that any subcontractor complies with all applicable provisions of these Terms, including Section 5 (Acceptable Use and Prohibited Content) and this Section 4; (c) the Maker does not disclose the Customer's personal data or Customer Materials to any subcontractor except to the extent strictly necessary for the performance of the Project, and ensures that any such subcontractor is bound by obligations of confidentiality and data protection no less protective than those in Section 4.E; and (d) the use of a subcontractor does not relieve the Maker of any obligation, warranty, or indemnity under these Terms. Need It Made Ltd is not a party to any arrangement between a Maker and a subcontractor and assumes no liability for the acts or omissions of any subcontractor.

E. Maker data protection obligations

In the course of performing a Project, Makers may receive personal data relating to Customers (including names, delivery addresses, email addresses, telephone numbers, and Project specifications) through the Need It Made platform. In relation to any such personal data, each Maker acknowledges and agrees that:

• (a) the Maker acts as an independent data controller (as defined in the UK General Data Protection Regulation) in respect of any Customer personal data it processes outside of the Need It Made platform;
• (b) the Maker shall process Customer personal data only for the purposes of fulfilling the relevant Project and complying with these Terms, and shall not use it for any other purpose (including marketing, profiling, or sale to third parties) without the Customer's separate, explicit consent;
• (c) the Maker shall implement appropriate technical and organisational measures to protect Customer personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage, in accordance with the UK GDPR;
• (d) the Maker shall notify Need It Made Ltd without undue delay (and in any event within 48 hours) upon becoming aware of any personal data breach affecting Customer personal data received through the platform;
• (e) the Maker shall securely delete or anonymise all Customer personal data within 30 days of the completion, cancellation, or termination of the relevant Project, unless retention is required by law;
• (f) the Maker shall not transfer Customer personal data outside the United Kingdom unless appropriate safeguards are in place in accordance with the UK GDPR; and
• (g) the Maker shall cooperate with Need It Made Ltd in responding to any data subject access request, complaint, or regulatory inquiry relating to Customer personal data processed in connection with a Project.

Failure to comply with this Section 4.E may result in account suspension or termination in accordance with Section 10, and the Maker shall indemnify Need It Made Ltd against any losses, claims, fines, or expenses arising from the Maker's breach of data protection obligations.

F. Ranking and display of Projects and Bids

Projects posted by Customers are displayed on the Site in chronological order (oldest first). Bids submitted by Makers on a Project are displayed to the Customer in the order in which they are received. Need It Made Ltd does not currently offer paid placement, sponsored listings, or any means by which a Maker can pay for preferential display or ranking of their Bids; if this changes, it will be disclosed in these Terms and on the relevant pages of the Site. Need It Made Ltd reserves the right to introduce additional ranking parameters in the future (such as Maker ratings, completion rates, or response times); any such changes will be notified in accordance with Section 1.

G. Data access

Makers have access, through their account, to the data they provide to the platform (profile and portfolio content, Bids, and communications) and to data generated through their use of the platform (Projects they have won, transaction history, payment records, and reviews received). Customer personal data is shared with the Maker only to the extent needed to perform a Project, as described in Section 8. On termination of a Maker's account, Need It Made Ltd retains transaction records to the extent required for legal, accounting, and dispute resolution purposes, as described in the Privacy Policy.

H. Maker complaints about the platform

Makers may raise complaints about any aspect of the platform's operation, including account suspension or termination decisions, ranking or display of Bids, technical issues, and any alleged non-compliance by Need It Made Ltd with these Terms. Complaints should be submitted by email to info@needitmade.co.uk. Need It Made Ltd will acknowledge receipt within 5 business days and will aim to resolve the complaint within 15 business days, communicating the outcome in writing. Need It Made Ltd will publish summary information about the functioning of its internal complaint-handling system annually, including the total number of complaints received, the main types, and the average time taken to process them.

I. Winning a Project: the Release Window and your confirmationNew clause

When a Customer accepts your Bid, they pay at once and their payment is reserved. You will be notified immediately. You then have 72 hours, your Release Window, and the notification states the exact date and time yours ends. Occasionally it is shorter than 72 hours, where the Customer's card requires it. The date and time in your notification is always the real one.

During the Release Window you may release the Project at no cost, for any reason, using the control on the Project page. If you release, the Customer's payment is cancelled in full, nobody is charged anything, and the Project reopens for bids. Releasing is not a breach of these Terms, although repeated releases may affect how many live Bids you may hold at once.

If you do nothing before the Release Window ends, the Customer's payment is cancelled, the Project reopens, and you are not charged. Missing the window costs you the Project, not money.

The Customer may also cancel at no cost to either of you, at any time before their payment is taken. If they do, the Project ends and you are not charged. Whichever of you acts first is what happens. Their right to cancel free of charge ends when their payment is taken, which is normally within seconds of you confirming, and it lasts longer only in the case where the payment failed and they have 48 hours to pay again. This is the mirror of your own free exit: neither of you is committed until you confirm and the payment is taken, which is the other reason not to begin work or buy materials before then.

Do not start work until we tell you the payment has been taken. When you confirm you are starting, we take the Customer's payment. That normally happens within seconds, and we will tell you when it has. Occasionally it fails, usually because the card has been cancelled since they paid. If that happens we will tell you, and the Customer has 48 hours to pay again. Your confirmation stands and you do not need to give it again, but during those 48 hours you are still free to release the Project at no cost, and you should not begin work or buy materials. If the payment is still not taken when the 48 hours expire, the Project reopens for bids and you are not charged.

Once we confirm the payment has been taken, the contract is unconditional and your right to release ends. From that point the commitment you gave when you placed your Bid applies in full: if you then fail to make and deliver the Project, and you are working as a business, Need It Made may charge you a sum no greater than the Platform Fee for that Project, as described in Section 2.A. If you are not working as a business we will not charge you. In either case the Customer is refunded in full, including the Platform Fee. Any such sum is invoiced to you and payable within 30 days. We will not take it out of money we owe you for other work without your agreement.

J. Your business details, and what Customers seeNew clause

You are the seller in every contract you make through Need It Made, and the law requires a Customer to be able to see who they are buying from, and where to reach you, before they pay. We collect these details from you once, before your first Bid, and we show them to Customers on your behalf.

Before you place your first Bid you must give us:

(a) how you trade, being a sole trader, a limited company or a partnership;

(b) if you trade as a limited company, its registered name as incorporated and its company number;

(c) an address at which you are established. This means somewhere you actually work from: your home, workshop, studio or business premises. A mail-forwarding service, a PO box or an address you do not attend is not enough.

You must keep these details accurate, and update them if they change. We may prevent you from placing Bids while they are missing or, so far as we are aware, wrong.

What we do with them. We show them to a Customer on the payment page, before they pay you, and we show them to that Customer on that Project afterwards: while the Project is being made and delivered, and for six months after it completes. They remain visible for as long as an issue on the Project is open, and become visible again if an issue is opened later. The address you give also serves as the address for complaints about the Project itself.

What we do not do with them. They never appear on a public listing, on your public profile, in the maker directory, or to anyone who has not paid you. A Customer whose payment was never taken does not see them.

After the display period ends we keep your details on file in the ordinary way and may give them to a Customer later where there is a proper reason, such as a complaint or a claim about a Project you made for them.

These are your details and your obligation as the seller. Need It Made is not the seller and does not provide its own address in place of yours.

Section 5: Acceptable Use and Prohibited Content

A. Prohibited Projects and content

Projects and content are strictly prohibited if they involve:

1. Weapons and explosives

• Firearms, firearm component parts, or ammunition, including but not limited to: any device which will or is designed to, or may readily be converted to, expel a projectile by the action of an explosive; any device capable of being concealed on the person from which a shot can be discharged through the energy of an explosive; any component part integral to the safe firing of a projectile by means of an explosive from any firearm device; ammunition, including cartridge cases, primers, bullets, or propellant powder designed for use in any firearm; digital files for the manufacture of firearms, firearm component parts, or ammunition
• Crossbows or crossbow bolts
• Bladed weapons and edged weapons that might cause bodily harm and any part or component thereof
• Explosive devices and components designed or intended for use in explosives
• Toy guns and items with arms-like appearance that may be mistaken for functional weapons
• Arms-related items and weapon accessories, including parts or components that contribute to the functioning of a weapon, attach to a weapon, or are designed or intended to be used as weapon attachments or modifications

2. Illegal materials and controlled substances

• Illegal drugs or controlled substances under UK law or the law of the country in which the Project is to be performed
• Materials or equipment designed for manufacturing illegal drugs or controlled substances
• Items in violation of applicable export control laws (Section 5.C)

3. Regulated products requiring certification

• Medical devices without appropriate regulatory certification (MHRA, CE/UKCA, or equivalent), and items intended to be implanted in the human body without appropriate certification and professional supervision
• Pharmaceuticals and medicinal products
• Items requiring professional licensing or certification for legal manufacture or sale

4. Intellectual property infringement

• Items infringing third-party copyright, trade marks, design rights, trade secrets, or patents
• Counterfeit goods or counterfeit components
• Items not in the public domain that you do not have the right to manufacture or sell, and plagiarised or derivative works without appropriate authorisation

5. Harmful, dangerous, obscene, or rights-infringing content

• Items designed, intended, or readily convertible to cause harm, injury, or death, or containing hazardous biological, chemical, or radioactive agents
• Obscene material as defined by UK law
• Content that sexualises, exploits, or endangers minors in any way
• Content that defames, disparages, or harasses any person or entity, or violates privacy or publicity rights
• Items created for illegal purposes, with intent to defraud or deceive, or in violation of applicable law

B. Prohibited conduct

The following conduct is strictly prohibited:

• Fraud and manipulation: operating multiple accounts to evade restrictions or manipulate platform metrics; submitting false or misleading information (identity, qualifications, location, payment details); manipulating reviews or ratings; circumventing payment processing (for example, arranging payment outside the platform to avoid fees); or using the platform for money laundering or other financial crimes.
• Harassment and abuse: sending threatening, abusive, or harassing messages; doxxing or publishing personal information without consent; discrimination or hate speech based on protected characteristics; or repeated unwanted contact after being asked to stop.
• Sexual and adult content: soliciting or offering sexual services, publishing nudity or sexually explicit content, or exploiting minors in any way.
• Technical abuse: automated access, bots, scraping, crawling, or data mining of the platform; framing or mirroring the Site; reverse engineering, attempting to exploit vulnerabilities, or gaining unauthorised access; sending malware or any harmful code; or using the platform in any manner that could damage, disable, or impair it.
• Spam and misuse: spam messages or unsolicited bulk contact; impersonating others; making false, misleading, or deceptive statements; encouraging or assisting others in violating these Terms; or circumventing platform restrictions or security measures.

You are solely responsible for maintaining the confidentiality of your password and account, for all activity that occurs under your account, and for immediately notifying Need It Made Ltd of any unauthorised access or suspected fraud. You may not share your account credentials or allow anyone else to use your account.

C. Export controls and sanctions

Need It Made Ltd does not accept Export Controlled Data. “Export Controlled Data” is data which is controlled for export under UK, EU, or US law, as applicable, including: (a) under UK strategic export controls, items on the UK Strategic Export Control Lists, dual-use items regulated under the Export Control Order 2008, and items subject to UK arms embargoes; (b) under EU law (to the extent applicable), items on the EU Common Military List and items subject to the EU Dual-Use Regulation (EU) 2021/821; and (c) under US law, items controlled under the International Traffic in Arms Regulations (ITAR) and items subject to the Export Administration Regulations (EAR) controlled at any level beyond EAR99.

By uploading data, specifications, Project requests, or any content to the Site, you certify that: your content does not include Export Controlled Data; the production, shipping, sale, and use of any items created through a Project does not violate any export control laws of the United Kingdom, European Union, or United States; and you are not the subject of UK, US, or EU sanctions, or of sanctions imposed by the government of the country where you are accessing the Site. You may not use the Site or any Need It Made Ltd services if you are the subject of such sanctions.

By uploading your data to the Site, you may be exporting data to another country: Need It Made Ltd primarily operates in the United Kingdom but uses third-party service providers (including payment processors and hosting providers) that may process data outside the United Kingdom. You are responsible for ensuring that your data and Projects comply with all applicable export control laws before uploading or submitting them. If you submit Export Controlled Data or otherwise violate export control laws through use of the Site, you agree to indemnify and hold Need It Made Ltd harmless from any claims, penalties, sanctions, or legal action arising from such violations.

D. Anti-bribery, modern slavery, and financial crime

You shall not, in connection with your use of the Site or the performance of any Project: offer, give, request, or accept any bribe or other inducement in breach of the Bribery Act 2010 or any other applicable anti-corruption law; engage in, or knowingly benefit from, any form of modern slavery, human trafficking, forced labour, or child labour (Makers must ensure their supply chains are free from these and must notify Need It Made Ltd immediately of any actual or suspected violation); or use the Site for any purpose that would breach applicable sanctions, anti-money laundering, or counter-terrorism financing laws. Need It Made Ltd may refuse, suspend, or terminate any account or transaction where it has reasonable grounds to suspect a breach of such laws.

E. Enforcement

Violations of this Section 5 may result in account warnings, suspension, or permanent termination in accordance with Section 10, depending on severity and repetition. Need It Made Ltd reserves the right to remove any Project, content, or listing at its discretion, and, where it has reasonable grounds to believe that prohibited content has been submitted, may report the matter to relevant law enforcement or regulatory authorities.

Section 6: Reviews and Ratings

Need It Made Ltd operates a review and rating system to help Customers and Makers make informed decisions. Reviews and ratings must: be based on genuine experiences with a completed Project; be honest, accurate, and not misleading; not contain personal information about other users without their consent; not contain defamatory, abusive, or discriminatory content; and not be submitted by a person who did not participate in the relevant Project.

Users must not attempt to manipulate the review system by offering incentives for positive reviews, using fake accounts, pressuring or threatening another user in connection with a review, or leaving retaliatory reviews. Need It Made Ltd reserves the right to remove reviews that violate these Terms and to suspend or terminate accounts that engage in review manipulation.

Section 7: Content and Intellectual Property

A. Ownership of your content

You retain full ownership of all intellectual property rights in any content you upload, submit, or create on or through the Need It Made platform (“Your Content”), including Project descriptions and specifications, photographs and other media, written communications, and completed work created by Makers. Nothing in these Terms transfers ownership of Your Content to Need It Made Ltd, subject only to the licences granted below.

B. Operational licence to Need It Made

By uploading, submitting, or creating content on the platform, you grant Need It Made Ltd a non-exclusive, royalty-free, worldwide licence to host, store, reproduce, display, and format Your Content as necessary to operate the Site and Services, to facilitate Projects, to handle Issues and disputes, to maintain backups and archives, and to comply with legal and regulatory obligations. This operational licence lasts for as long as Your Content remains on the platform, and thereafter only to the extent needed for backups, dispute resolution, and legal compliance.

Public visibility of open Projects. While a Project is open for Bids, the Project brief, including its title, description, and any photographs, sketches, or design files you upload, is publicly visible on the Site to all visitors, including visitors who are not registered or logged in, and may be indexed by search engines. Your name and full address are not shown to the public. Need It Made Ltd does not treat the content of an open Project as confidential and offers no confidentiality or non-disclosure obligation over it. You should not include in a Project any information you wish to keep confidential. If your requirement is sensitive or confidential, do not post it as an open Project; contact us at info@needitmade.co.uk to discuss alternatives.

C. Marketing licence (Maker portfolio and completed Projects only)

Makers and Customers additionally grant Need It Made Ltd a non-exclusive, royalty-free, worldwide licence to use, reproduce, adapt (for example by cropping or captioning), publish, and display the following content for marketing and promotional purposes, on the Site and on third-party channels such as social media: Maker portfolio content, and photographs, videos, or descriptions of completed Projects. This marketing licence does NOT extend to Customer Materials, Project specifications, or private communications between users, none of which will be used for marketing. Need It Made Ltd may sublicense this marketing licence to its service providers (such as marketing agencies and advertising platforms) only as reasonably necessary for these purposes.

If a Project is sensitive or confidential, the Customer or Maker may request in writing that content relating to it not be used for marketing, and Need It Made Ltd will comply with that request for future use. While not required, Need It Made Ltd may attribute marketing content to you by displaying your name or profile information; if you prefer not to be identified, notify us at info@needitmade.co.uk and we will accommodate your request for future use. To the extent permitted by law, you consent to acts done under this marketing licence that would otherwise require attribution or infringe your moral rights.

C-bis. Project promotion licence (open Projects only)

In addition to the operational licence in Section 7.B, and separately from the marketing licence in Section 7.C, you grant Need It Made Ltd a non-exclusive, royalty-free, worldwide licence to use, reproduce, adapt (for example by cropping or captioning), publish, and display the content you upload for a Project, including Customer Materials, solely to promote that Project and attract Makers to it, on the Site and on external channels such as social media and advertising platforms. Need It Made Ltd may sublicense this licence to its service providers (such as advertising platforms) only as reasonably necessary for that purpose.

This licence applies only while the Project is open for Bids and ends automatically when the Project is paid for. It is on by default; you may switch it off for any Project when you post it, or at any time afterwards from the Project page or your account settings, and Need It Made Ltd will stop the promotion for future use. This licence does not permit use of your content to promote Need It Made generally or any other Project, and it does not extend to your private communications. Where your content includes an identifiable individual, you remain responsible under Section 7.F for holding the necessary permissions and releases.

D. AI and machine learning

Need It Made Ltd may use anonymised versions of content within the scope of the marketing licence in Section 7.C (and platform usage data) to improve the platform, services, and user experience, including as training data for machine learning systems. Customer Materials and private communications are excluded. You may opt out of AI and machine learning use at any time by contacting ai-optout@needitmade.co.uk; we will use reasonable endeavours to exclude your content from future training within 30 days, although content already incorporated into trained models cannot be retrospectively removed. Opting out does not affect your use of the platform.

E. Licence back to you and removal

Need It Made Ltd grants you a non-exclusive, royalty-free, worldwide, perpetual licence to use, reproduce, and display Your own Content elsewhere: in your portfolio, on social media, in case studies, for self-promotion, or for any other lawful purpose. You may not misrepresent Your Content as created or endorsed by Need It Made Ltd, nor use Need It Made Ltd's own branding or materials without written permission.

Need It Made Ltd may remove Your Content from the platform at any time for violations of these Terms or applicable law. If you delete Your Content or your account, the licences in Sections 7.B and 7.C end for future use, except that (a) we may retain copies as needed for backups, dispute resolution, and legal compliance, and (b) marketing materials already published under Section 7.C need not be recalled.

F. Your warranties about Your Content

You represent and warrant that: you own or have the right to licence all intellectual property rights in Your Content; Your Content does not infringe the intellectual property, privacy, publicity, or moral rights of any third party; Your Content is not defamatory or false; Your Content complies with applicable law; and you have obtained all necessary permissions and releases (including from individuals appearing in photographs) to grant the licences described here. If Your Content contains third-party materials (such as stock photos or fonts), you are solely responsible for having the appropriate licences. No compensation is payable for the licences granted in this Section 7.

G. Customer and Maker intellectual property

Customer background IP: the Customer retains all right, title, and interest in the Customer Materials. By posting a Project, the Customer grants the Maker a limited, non-exclusive, royalty-free licence to use the Customer Materials solely for the purpose of completing the Project.

Ownership of Deliverables: upon full payment of the Maker Price and Platform Fee, the intellectual property rights in the Deliverables transfer to the Customer. The Maker consents to the Customer using, modifying, and repairing the Deliverables without further permission.

Maker's retained rights:the Maker retains ownership of their pre-existing intellectual property, including standard manufacturing processes, techniques, and trade secrets; generic CAD components or software code not unique to the Customer's design; and tooling or jigs created to facilitate manufacture, unless specifically agreed otherwise in the Bid.

Restriction on reuse: the Maker shall not manufacture, sell, or distribute the Deliverables (or any items substantially derived from the Customer Materials) to any third party without the express written consent of the Customer.

H. Our intellectual property

The Site, its design, branding, and the software and content used to operate it are protected by copyright, trade mark, and other proprietary rights of Need It Made Ltd and its licensors. All text, images, and other multimedia created by Need It Made Ltd are copyright © Need It Made Ltd, all rights reserved. We grant you a licence to use the Site in accordance with these Terms; nothing on the Site confers any further licence under our or any third party's intellectual property rights. You agree not to: modify, alter, or deface our trade marks; hold yourself out as sponsored by, affiliated with, or endorsed by us; use our trade marks or content for any purpose other than the purpose for which we have made them available; or adapt, translate, decompile, disassemble, or reverse engineer the Site or any software used in connection with it, except to the extent permitted by law.

I. Reporting intellectual property infringement

It is our policy to respond expeditiously to claims of intellectual property infringement. If you believe that content on the Site infringes your rights, submit a notice to info@needitmade.co.uk (Attention: Intellectual Property Claims) including: your name, address, phone number, and email; a description of the work you believe has been infringed; specific identification of the infringing content (URL, Project ID, or listing); an explanation of how the content infringes your rights; a statement that you have a good-faith belief that the use is unauthorised; a statement that the information in your notice is accurate and that you are the rights holder or authorised to act on their behalf; and your physical or electronic signature.

Need It Made Ltd will review the notice within 5 business days, remove or disable access to allegedly infringing content, and notify the user who posted it. That user may submit a counter-notification (with the same identification and accuracy statements, an explanation of their right to use the content, and their signature); if a valid counter-notification is received, Need It Made Ltd will reinstate the content unless the claimant notifies us that they have commenced legal proceedings. Users who repeatedly infringe intellectual property rights will have their accounts suspended or terminated.

J. Feedback

Any feedback, suggestions, or ideas you provide to Need It Made Ltd about the platform may be used by Need It Made Ltd without restriction, attribution, or compensation, and you grant Need It Made Ltd a perpetual, irrevocable, non-exclusive, royalty-free, worldwide licence to use and adapt such feedback for any purpose.

Section 8: Privacy and Data Protection

Please review our Privacy Policy, which also governs your visit to this Site, to understand our practices regarding the collection and processing of personal data; your rights under the UK General Data Protection Regulation and Data Protection Act 2018 (including access, rectification, erasure, and portability); our use of cookies and tracking technologies (see also our Cookies Policy); how we share data with third parties; data retention periods; and how to contact us with data protection concerns.

In the course of facilitating Projects, Need It Made Ltd may share certain personal data between Customers and Makers as necessary for the performance of the contract, including delivery addresses, contact details (where required for dispute resolution under Section 3), and Project specifications. Need It Made Ltd processes this data as a data controller; Makers receiving such data are subject to the obligations in Section 4.E.

In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of individuals, Need It Made Ltd will notify the Information Commissioner's Office in accordance with Article 33 of the UK GDPR and, where required, will notify affected users without undue delay in accordance with Article 34 of the UK GDPR.

Section 9: Our Role and Liability

A. Platform role

Need It Made Ltd operates as a platform provider, introductory service, and marketplace, not as a manufacturer, distributor, or seller of items created through Projects. We do not manufacture, store, inspect, or quality-assure any of the Projects designed by Customers and created by Makers through our Services. We provide the venue and infrastructure through which Customers can request Projects and Makers can offer services; the items created are produced and delivered directly by independent Makers. No joint venture, partnership, employment, or agency relationship exists between you and us as a result of these Terms or your use of the Site (save for the limited payment agency in Section 2.B), and we do not control or direct the work of Makers.

It is the Customer's responsibility to confirm the safety and suitability for use of any item received from a Maker prior to use (including seeking sign-off from a suitably qualified professional where appropriate), to assess whether the item meets their requirements, and to take appropriate action to mitigate any risks associated with the item. By marking a Project as complete or using an item, the Customer acknowledges they have inspected the item and accepted it as conforming to the Agreed Specification.

Any legal claim relating to an item created through our Services (including claims for defects, injury, property damage, or misrepresentation by the Maker) must be brought against the Maker of the item, not against Need It Made Ltd, and you agree not to bring such claims against Need It Made Ltd, except to the extent the claim arises from our breach of these Terms, our negligence, or our fraud. Need It Made Ltd is likewise not liable for disputes arising from the relationship, communication, or transactions between Customers and Makers. Nothing in this section affects your statutory rights or the matters in Section 9.D that we do not exclude.

B. We are not an insurer

Need It Made Ltd is a marketplace facilitator, not an insurance provider, and is not regulated by the Financial Conduct Authority. The Payment System and the dispute resolution mechanisms in these Terms are commercial payment and mediation arrangements, not insurance: they do not cover product liability, bodily injury, or property damage, and are limited to the refund or release of held funds up to the amounts originally paid. Makers and Customers each remain solely responsible for obtaining and maintaining any insurance appropriate to their activities (see Section 4.B); Need It Made Ltd provides no insurance coverage and is not liable if your insurance does not cover a particular loss.

C. Disclaimer of warranties

The Site may contain inaccuracies and typographical errors, and we do not warrant the accuracy or completeness of the materials on it. The Site and Services are provided on an “as is” and “as available” basis without guarantee of uninterrupted or error-free operation. Except as expressly provided in these Terms, and subject always to Section 9.D, we disclaim all warranties of any kind, express or implied, with respect to the Site, the Services, and the items created by Makers, whose work is provided without any warranty or guarantee from Need It Made Ltd. Any material downloaded through the Site is obtained at your own discretion and risk.

D. Our liability to you

If we fail to provide the Services (including the operation of the Payment System) with reasonable care and skill, we are responsible to you for loss or damage you suffer that is a foreseeable result of that failure. Loss or damage is foreseeable if it is obvious that it will happen, or if, at the time you accepted these Terms, both we and you knew it might happen.

We are not liable for loss or damage arising from items created or delivered by Makers or from the acts or omissions of Makers, including: defective items or manufacturing defects; items that do not meet expectations or requirements; physical injury, bodily harm, or property damage caused by items created by Makers; product liability claims; disputes between Customers and Makers; or loss of use or enjoyment of items. Claims in respect of such matters lie against the Maker, as described in Section 9.A.

If you are a Consumer, we are not liable for business losses. If you are a business user, we are not liable for loss of profits, loss of business or business opportunity, business interruption, or any indirect or consequential loss.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter for which liability cannot be excluded or limited under applicable law. Nothing in these Terms affects your statutory rights as a Consumer, including under the Consumer Rights Act 2015.

E. Cap on liability

Subject to Section 9.D, Need It Made Ltd's aggregate liability to you for all claims arising out of or relating to these Terms or the Services is limited to the greater of: (a) the total Platform Fees you paid to Need It Made Ltd in the 12 months immediately preceding the event giving rise to liability, and (b) £500. This cap does not apply to: (i) our obligation to return, refund, or remit funds we hold in connection with a Project (including refunds due to you under these Terms and the remittance of the Maker Price to the Maker); or (ii) the matters set out in the final paragraph of Section 9.D.

F. Time limit for business claims

If you are a business user, any claim arising out of or relating to these Terms or the Services must be commenced within twelve months after the cause of action accrues, after which it is barred. This time limit does not apply to Consumers, whose claims are subject to the statutory limitation periods.

G. Third-party links and advertisements

The Site may contain links to third-party websites, services, and advertisements (“Third-Party Links & Ads”). These are not under our control, we are not responsible for them, and we provide access only as a convenience, without reviewing, approving, monitoring, or endorsing them. When you use Third-Party Links & Ads, the applicable third party's terms and policies apply, including its privacy practices, and you should make whatever investigation you feel appropriate before proceeding with any transaction. Any sponsored content, partnerships, or advertising featured on the Site will be clearly marked where practicable, and we are not responsible for claims made in sponsored content.

You release Need It Made Ltd (and our officers, employees, and agents) from claims arising out of your use of, or interactions with, Third-Party Links & Ads and the third-party websites, services, and advertisers they lead to. This release does not extend to claims arising from our own breach of these Terms, our negligence, or our fraud, and does not affect your statutory rights.

H. Force majeure

Need It Made Ltd is not liable for any failure or delay in performing its obligations under these Terms caused by circumstances beyond its reasonable control, including acts of God, government action, war, terrorism, pandemics, natural disasters, internet outages, or utility failures (each a “Force Majeure Event”). During such events, Need It Made Ltd may suspend or limit access to the Services and will use reasonable efforts to resume normal operations as soon as practicable.

Where a Force Majeure Event prevents or materially impedes a Customer or Maker from meeting a time-sensitive obligation under these Terms (including the 48-hour window in Section 3.A and the Delivery Deadline in Section 2.E), the relevant deadline shall be extended by a period equal to the duration of the Force Majeure Event, provided the affected party notifies Need It Made Ltd as soon as reasonably practicable and takes reasonable steps to mitigate.

Section 10: Suspension and Termination

A. Grounds

Need It Made Ltd may suspend or terminate your account (temporarily or permanently), including for: violation of these Terms; submission of prohibited content; repeated policy violations despite warnings; suspected fraud, manipulation, or abuse of the platform; non-payment of fees or outstanding balances; operating multiple accounts to circumvent restrictions; harassing, abusing, or threatening other users; creating a safety risk; or failure to maintain accurate account information. Need It Made Ltd also reserves the right to investigate suspected fraudulent activity, including account access patterns, transaction history, communication records, and identity verification; users suspected of fraud may have their accounts suspended pending investigation.

B. Procedure

When reasonable, Need It Made Ltd will attempt to notify you of a suspension and provide an opportunity to respond before taking action, except where the violation is severe or involves suspected illegal activity, where you have repeatedly violated these Terms despite prior notice, where we have legal or regulatory reasons to act immediately, or where immediate action is necessary to protect other users or the platform.

A temporary suspension means you cannot post new Projects, place new Bids, or complete transactions for a specified period. You may appeal a temporary suspension by contacting info@needitmade.co.uk.

For Maker accounts, Need It Made Ltd will provide at least 30 days' advance notice of permanent termination, together with a statement of reasons, except where: (a) the Maker has repeatedly violated these Terms; (b) the termination is required by a legal or regulatory obligation; or (c) there is an imperative reason under applicable law justifying immediate termination. Even where immediate termination is justified, a statement of reasons will be provided without undue delay.

C. Effects and appeals

Upon account termination: all active Projects, Bids, and proposals will be cancelled; any held funds will be refunded to the Customer or released as appropriate; you will lose access to all platform features; and you may not create a new account. Appeals may be submitted within 30 days of the suspension or termination notice to info@needitmade.co.uk with your account username, an explanation of why you believe the action was unjustified, and supporting evidence. Need It Made Ltd will aim to respond within 10 business days; the decision on appeal is final.

Section 11: General

A. Site availability and changes to Services

The Services are provided without guarantee of uninterrupted access, and Need It Made Ltd may suspend or limit access for maintenance, upgrades, or security reasons, using reasonable endeavours to keep the platform available during any active 48-hour complaint window or Automatic Payment period and to notify affected users of planned maintenance. Need It Made Ltd may modify, suspend, or discontinue any portion of the Services, provided that we will not exercise this right in a way that deprives you of a service you have already paid for: any active Project affected by such a change will be completed or refunded.

B. Place of performance and local law

This Site is controlled, operated, and administered from our office in London, United Kingdom. We make no representation that materials on the Site are appropriate or available for use outside the United Kingdom, and if you access the Site from elsewhere you are responsible for compliance with local laws.

C. No professional advice

Nothing on the platform constitutes legal, financial, medical, accounting, tax, or other professional advice; if you require advice on any matter you should consult an appropriately qualified professional.

D. Tax and VAT

Need It Made Ltd is not currently registered for Value Added Tax (VAT). The Platform Fee is stated exclusive of VAT; if Need It Made Ltd becomes VAT-registered, VAT will be added to the Platform Fee where required by law and users will be notified in accordance with Section 1. Each Maker is solely responsible for their own tax obligations, including income tax, corporation tax, and VAT registration and returns; the Maker Price is stated exclusive of VAT, and a VAT-registered Maker is responsible for accounting for VAT in their Maker Price and issuing VAT invoices where required. For international transactions, the Customer and Maker are each responsible for any customs duties, import taxes, or other charges arising from cross-border delivery. Need It Made Ltd does not provide tax advice.

E. Third-party rights

The terms of this agreement are for the benefit of Need It Made Ltd and its users. No third party has any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement. This does not affect any third-party rights that exist or are created outside of this agreement.

F. Severability and entire agreement

If any provision of these Terms is held to be invalid or unenforceable, that provision shall be removed (or interpreted, if possible, in a manner as to be enforceable) and the remaining provisions shall be enforced. Headings are for reference only. Our failure to act with respect to a breach does not waive our right to act with respect to subsequent or similar breaches. These Terms set forth the entire understanding and agreement between us with respect to their subject matter and supersede any other agreements, proposals, and communications, written or oral, with respect to that subject matter, including any terms on a customer's own documents or purchase orders. Nothing in these Terms is in derogation of our right to comply with governmental, court, and law enforcement requests or requirements relating to your use of the Site.

G. Governing law and jurisdiction

These Terms and Conditions are governed by the laws of England and Wales. Any legal proceedings arising from these Terms or your use of the Services shall be brought exclusively in the courts of England and Wales, unless you are a Consumer, in which case you may bring proceedings in the courts of your own jurisdiction, and nothing in these Terms affects your rights under the mandatory consumer protection laws of the country in which you reside. Before initiating legal proceedings, both parties agree to attempt to resolve disputes through good-faith negotiation and, if necessary, mediation.

H. Survival

The following provisions survive the expiry or termination of these Terms or your account: Section 4.C (Maker indemnity), Section 4.E (Maker data protection obligations), Section 5.C (Export controls and sanctions), Section 7 (Content and Intellectual Property), Section 9 (Our Role and Liability), Section 11.E (Third-party rights), and this Section 11, together with any other provision that by its nature is intended to survive.

I. Electronic communications

You consent to receive communications from Need It Made Ltd in electronic form (including by email and through notifications on the Site), and you agree that all agreements, notices, disclosures, and other communications provided electronically satisfy any legal requirement that they be in writing, to the extent permitted by applicable law.

J. Accessibility

Need It Made Ltd is committed to making the Site accessible to as wide an audience as possible, and aims to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. If you experience difficulty accessing or using the Site, please contact us at info@needitmade.co.uk; we welcome feedback and will use reasonable endeavours to accommodate your needs.

K. Indemnity

You agree to indemnify Need It Made Ltd and its officers, employees, and agents, and hold them harmless from claims and expenses (including reasonable legal fees) arising from: your breach of these Terms and Conditions; your unlawful acts or omissions in connection with the Site or a Project, including any infringement of third-party rights and any violation of export control or sanctions laws; and, if you are a Maker, the matters set out in Section 4.C. This indemnity does not apply to the extent a claim arises from Need It Made Ltd's own breach of these Terms, negligence, or fraud.

Need It Made Ltd
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

Email: info@needitmade.co.uk
Legal Inquiries: info@needitmade.co.uk

END OF TERMS AND CONDITIONS