If something goes wrong

Most projects go smoothly, but if your item does not match what was agreed, you can raise an issue from the project rather than completing it. Because your payment is held until delivery, the money is still protected while the issue is looked at.

Issues and any refunds are judged against the specification you agreed at the point of payment. That is why a clear brief and a clear agreement in chat matter: they are the reference point for putting things right. If you are ever unsure what to do, get in touch and we will help.